Account Manager

Company Description Jhony USA is a global fragrance wholesaler, distributor, and exporter focused on premium and niche perfume brands. With more than a decade of experience, the company is known for a carefully curated product assortment and strong inventory depth. Jhony USA supports partners with efficient fulfillment operations that enable reliable, timely deliveries. The company values long-term, collaborative relationships and is committed to providing consistently high levels of service to customers around the world.

Role Description The Account Manager role at Jhony USA is a full-time, on-site position based in New York, United States. In this role, the Account Manager manages a portfolio of wholesale and distribution clients, acting as the primary point of contact for day-to-day inquiries, order coordination, and issue resolution. Responsibilities include building and maintaining strong customer relationships, processing and tracking orders, monitoring inventory and pricing, and preparing sales reports and forecasts. The Account Manager collaborates closely with sales, operations, and logistics teams to ensure accurate fulfillment and high customer satisfaction. The role also involves identifying growth opportunities within existing accounts, supporting new business development initiatives, and maintaining detailed records in CRM and other internal systems.

Qualifications

• Demonstrated account management or client service experience, preferably in wholesale, distribution, or consumer goods.
• Strong communication and relationship-building skills, with the ability to manage customer expectations and negotiate effectively.
• Solid organizational and time-management abilities, including handling multiple accounts, orders, and priorities with attention to detail.
• Comfort with using CRM tools, order management systems, and spreadsheets for tracking activity, preparing reports, and analyzing data.
• Basic understanding of sales processes, inventory management, and pricing strategies; prior experience in the fragrance or beauty industry is a plus.
• Collaborative mindset and ability to work cross-functionally with sales, logistics, and operations teams in an on-site environment.
• Proactive problem-solving skills, customer-focused attitude, and commitment to delivering a high level of service.
• Bachelor’s degree in Business, Marketing, or a related field, or equivalent combination of education and relevant experience.