Admissions Coordinator

Company Description Kalesta Healthcare Group is a growing healthcare organization committed to delivering high-quality, patient-centered services. The group focuses on accessible, compassionate care and efficient coordination of healthcare resources. Team members collaborate across disciplines to support patients and families through each stage of the care journey. Kalesta Healthcare Group values integrity, accountability, and continuous improvement, offering opportunities for professional development and advancement.

Role Description The Admissions Coordinator is a full-time, on-site role based in the Modesto-Merced Area. This position is responsible for guiding patients and families through the admissions process, including gathering and verifying demographic, insurance, and clinical information. The Admissions Coordinator schedules appointments, explains admission procedures, and ensures accurate documentation in accordance with regulatory and payer requirements. Day-to-day tasks include communicating with patients, clinicians, and payers; answering inquiries; providing excellent customer service; and supporting eligibility and benefits verification, particularly for Medicare and other insurance plans. The role also involves maintaining confidentiality, using medical terminology appropriately, and collaborating with internal teams to ensure a smooth and efficient admission experience.

Qualifications

• Strong Communication skills, including clear verbal and written interaction with patients, families, and healthcare professionals.
• Customer Service skills with a focus on empathy, professionalism, and resolving patient inquiries and concerns.
• Knowledge of Medicare and other insurance processes, including eligibility verification, benefits coordination, and basic billing procedures.
• Familiarity with Medical Terminology to accurately interpret clinical information and complete admission documentation.
• Experience in Training or onboarding, such as assisting with educating patients or supporting colleagues on admission procedures and workflows.
• Prior experience in a healthcare admissions, registration, or front office role is beneficial.
• Proficiency with electronic health record (EHR) systems and common office software (e.g., email, spreadsheets, scheduling tools).
• High school diploma or equivalent required; post-secondary education in healthcare administration or a related field is an advantage.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
• Commitment to privacy, compliance, and adherence to healthcare regulations and organizational policies.