App Support Systems Engineer

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Overview

ProSearch is seeking an experienced App Support Systems Engineer to join our dynamic team. In this role, you will be responsible for providing critical support for our applications, ensuring high availability and performance, and troubleshooting complex issues that may arise in our production environments. You will collaborate with cross-functional teams to implement enhancements, optimize system performance, and deliver exceptional service to our users. Your expertise will be instrumental in maintaining the integrity of our systems while developing automated solutions to improve efficiency and effectiveness.

Job Responsibilities

• Troubleshoot and resolve application-related issues promptly, ensuring minimal disruption to service.
• Monitor the performance and stability of applications, utilizing scripts and tools to automate processes.
• Collaborate with developers to deploy new features and enhancements in a timely manner.
• Participate in regular system maintenance and upgrade cycles to keep applications current and secure.
• Document system configurations, procedures, and issue resolutions for knowledge sharing and compliance.
• Provide technical support to users and internal teams, fostering strong communication across departments.
• Assist in the creation of testing strategies, ensuring all new implementations meet quality standards.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in application support or systems engineering roles.
• Proficient in scripting languages such as Bash, Python, or PowerShell.
• Strong understanding of application architecture, databases, and operating systems.
• Experience with monitoring tools and performance tuning techniques.
• Excellent problem-solving skills with a keen attention to detail.
• Strong interpersonal skills, capable of working well in a collaborative environment.

Technologies & Tools

The App Support Systems Engineer will primarily engage with industry-standard technologies and tools including SQL databases for data querying, monitoring solutions such as Splunk or Nagios for system diagnostics, and cloud services such as AWS or Azure for application hosting. Familiarity with version control systems like Git and Continuous Integration/Continuous Deployment (CI/CD) pipelines will also be essential in facilitating seamless application updates and maintenance.

Ideal Candidates

The ideal candidate for the App Support Systems Engineer position is a highly analytical individual with a proactive approach to problem-solving. They exhibit a strong commitment to customer service and possess a collaborative spirit, enabling fruitful teamwork across various departments. The candidate should be adaptable, eager to learn new technologies and tools as the landscape evolves, and demonstrate a passion for improving processes and user experiences. Excellent communication skills are essential for this role, as the candidate will need to convey technical information effectively to both technical and non-technical stakeholders.