Application Support Analyst II (Remote)

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Written by AI from the job title and company, not by First Citizens Bank, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Application Support Analyst II at First Citizens Bank will play a vital role in ensuring the optimal performance of banking applications. This position entails troubleshooting, maintaining, and enhancing systems to facilitate effective customer service and operational efficiency. The Analyst will collaborate with cross-functional teams to address application issues, implement enhancements, and ensure adherence to procedures, guidelines, and regulatory standards.

Job Responsibilities

• Provide second-level support for banking applications, resolving user-reported issues in a timely manner.
• Monitor application performance and conduct routine maintenance to ensure system reliability.
• Coordinate with development teams to implement software patches, updates, and enhancements.
• Document all support activities and contribute to the knowledge base for future reference.
• Participate in the testing of system upgrades and new features to validate functionality.
• Train end-users on application functionality and best practices, ensuring efficient use of banking systems.
• Assist in identifying opportunities for process improvement and contribute to project initiatives.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• A minimum of 3 years of experience in application support or related roles within the banking or financial services industry.
• Proficiency in SQL and familiarity with database management systems.
• Strong analytical and problem-solving skills with the ability to work under pressure.
• Excellent communication skills, both verbal and written, for effective interaction with users and stakeholders.
• Proven ability to work independently as well as collaboratively in a team environment.

Technologies & Tools

The Application Support Analyst II will work with a variety of technologies and tools including but not limited to SQL Server for database management, JIRA for issue tracking, ServiceNow for service management, and various banking software applications utilized by First Citizens Bank to ensure seamless operations. Familiarity with application monitoring tools and reporting software is also beneficial for this role.

Ideal Candidates

Ideal candidates for this position possess a strong technical foundation coupled with a keen understanding of the banking sector. They demonstrate resilience in problem-solving and adaptability to changing technologies and user needs. Effective communication skills enable them to articulate complex concepts clearly to both technical and non-technical stakeholders. A proactive mindset towards continuous improvement and exceptional attention to detail will greatly enhance their success in contributing to the bank's goals.