Application Support Analyst II (Remote - Florida)

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Written by AI from the job title and company, not by First Citizens Bank, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Application Support Analyst II at First Citizens Bank is responsible for providing high-level support and management for various banking applications. This position includes diagnosing, troubleshooting, and resolving application-related issues while ensuring optimal performance and reliability of software solutions. The analyst will collaborate with cross-functional teams to enhance user experience, implement improvements based on user feedback, and maintain compliance with regulatory standards. Overall, the role demands technical expertise, strong problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders.

Job Responsibilities

• Provide in-depth application support for banking software, ensuring timely resolution of issues.
• Monitor application performance and create reports to analyze trends and identify areas for improvement.
• Act as a liaison between technical teams and end-users to facilitate effective communication and understanding of application functionality.
• Participate in the implementation and testing of new application features and updates.
• Document procedures, create user guides, and maintain knowledge base articles for end-users.
• Respond to and manage support tickets using incident management systems.
• Assist with training end-users on new software applications and features.
• Maintain compliance with internal and external regulatory requirements related to software use.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in application support or a similar role within the financial services industry.
• Strong understanding of banking application systems and their functionalities.
• Proficiency in troubleshooting application-related issues and providing effective solutions.
• Excellent verbal and written communication skills for interacting with cross-functional teams and end-users.
• Ability to work effectively under pressure and manage multiple priorities simultaneously.
• Experience with incident management systems and ticketing software.
• Knowledge of regulatory compliance standards in the banking sector is preferred.

Technologies & Tools

The Application Support Analyst II will work with a variety of technologies and tools including SQL databases for data management, ticketing systems for issue tracking, and software monitoring tools for performance evaluation. Familiarity with programming languages such as Java or Python, as well as knowledge of financial software applications, will also be essential to succeed in this role.

Ideal Candidates

The ideal candidate for the Application Support Analyst II position is detail-oriented and possesses strong analytical skills. They should demonstrate a proactive approach to problem-solving, with the ability to work independently and collaboratively within a team. A passion for enhancing user experience combined with the ability to communicate technical concepts clearly is critical. Furthermore, candidates should show an eagerness to learn and adapt to new technologies in a fast-paced environment.