Application Support Analyst II (Remote - Florida)

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Written by AI from the job title and company, not by First Citizens Bank, so some details may not match this job. The employer's own page has the real description.

Position Overview

The Application Support Analyst II at First Citizens Bank will play a pivotal role in ensuring the optimal performance of the bank's applications. This position is responsible for diagnosing, troubleshooting, and resolving technical issues, as well as providing exceptional support to end-users. The Analyst will collaborate with cross-functional teams to implement improvements, maintain system integrity, and ensure compliance with internal policies and external regulations. This remote position based in Florida requires a proactive approach and a strong understanding of software applications used in a banking environment.

Job Responsibilities

• Provide day-to-day technical support for application users, addressing and resolving queries related to software functionality.
• Monitor application performance and system issues, ensuring timely resolution to minimize downtime.
• Collaborate with development teams to identify, analyze, and implement enhancements and fixes to existing applications.
• Prepare and maintain documentation on processes, procedures, and system configurations for reference and training.
• Assist in the testing and deployment of software releases and updates, ensuring compatibility and minimal disruption to business operations.
• Conduct user training and create training materials to enhance user proficiency and engagement with the applications.
• Serve as a liaison between users and IT departments, ensuring that user requirements and feedback are accurately communicated.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in application support or a related IT support role.
• Strong proficiency in troubleshooting technical issues and providing outstanding customer service.
• Experience with SQL and database management is highly desirable.
• Familiarity with ITIL frameworks and project management methodologies is a plus.
• Excellent verbal and written communication skills, with the ability to convey technical information to non-technical audiences.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Technologies & Tools

The Application Support Analyst II will utilize a range of technologies and tools to perform their duties effectively. Key tools include SQL for database queries, application performance monitoring tools, and customer relationship management (CRM) software. Familiarity with Agile project management tools and ticketing systems is also advantageous, as it facilitates communication and issue tracking within the IT teams.

Ideal Candidates

Ideal candidates for the Application Support Analyst II position are those who possess a strong analytical mindset, exceptional problem-solving skills, and a commitment to providing superior user support. They are self-motivated individuals who thrive in collaborative team environments and are capable of adapting to evolving technology landscapes. Demonstrating a keen attention to detail, strong interpersonal skills, and a customer-centric approach will set successful applicants apart in this role.