Application Support Analyst II (Remote - Florida)

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Written by AI from the job title and company, not by First Citizens Bank, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Application Support Analyst II at First Citizens Bank will be responsible for providing high-quality support for the bank's software applications, ensuring optimal performance and reliability. This role involves troubleshooting issues, working closely with various departments to enhance user experience, and implementing solutions that align with the organization's goals. The analyst will also assist in gathering requirements for applications and participate in testing efforts. A strong aptitude for problem-solving and a focus on customer service will be crucial for success in this position, which operates in a remote environment within Florida.

Job Responsibilities

• Provide timely and effective support for software applications to enhance operational efficiency.
• Diagnose and resolve application issues, coordinating with internal teams to provide solutions.
• Document issues and resolutions in a detailed and accessible manner, contributing to a knowledge base.
• Assist in software installations, configurations, and upgrades, ensuring minimal disruption to users.
• Work with cross-functional teams to gather user requirements and enhance application capabilities.
• Participate in testing new applications and updates, providing feedback for improvements.
• Train users on application functionalities to promote optimal usage and satisfaction.
• Monitor application performance and conduct regular audits to ensure compliance with bank policies.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• A minimum of 3 years of experience in application support or a similar technical role.
• Strong understanding of software development lifecycle and troubleshooting methodologies.
• Proficient in SQL and database management; experience with scripting languages is a plus.
• Excellent verbal and written communication skills with a customer-centric approach.
• Ability to work independently in a remote environment while effectively managing time and tasks.
• Knowledge of financial services or banking applications is preferred.

Technologies & Tools

The Application Support Analyst II will utilize various technologies and tools including SQL Server for database management, ticketing systems for issue tracking, and monitoring tools to assess application performance. Additionally, knowledge of scripting languages like Python or PowerShell may be required for automation tasks and custom solutions. Familiarity with cloud computing platforms and collaboration tools like Microsoft Teams or Slack is also essential to coordinate with team members effectively.

Ideal Candidates

The ideal candidates for this position will possess a strong technical foundation combined with a keen problem-solving mindset and a commitment to delivering exceptional customer service. They should demonstrate excellent analytical skills, the ability to multitask, and the adaptability to work within a fast-paced environment. A collaborative spirit, along with proactive communication skills, will enable them to successfully engage with both technical and non-technical stakeholders, ultimately contributing to overall user satisfaction and efficiency in application performance.