Application Support Analyst II (Remote - Florida)

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Job Overview

The Application Support Analyst II plays a critical role in ensuring the seamless operation of business applications by providing technical support and troubleshooting expertise. This position involves collaborating with internal teams and external vendors to resolve application-related issues in a timely manner. The ideal candidate will also assist in the documentation of processes and support knowledge management initiatives while enhancing overall application performance through proactive monitoring and suggestions for improvements.

Job Responsibilities

• Provide second-tier support for application-related issues in a timely and efficient manner.
• Analyze and troubleshoot application errors, ensuring minimal disruption to business operations.
• Work closely with developers, business analysts, and external vendors to resolve complex issues.
• Document all support activities, including issues encountered and resolutions provided.
• Implement application upgrades and patches as necessary, coordinating with technical teams.
• Monitor application performance and identify areas for improvement.
• Assist in creating and maintaining user guides and support documentation.
• Participate in training sessions to enhance the skill set of junior analysts.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum of 2 years of experience in application support or a related technical role.
• Strong understanding of software development life cycle (SDLC) principles.
• Excellent problem-solving skills with the ability to analyze complex technical issues.
• Proficient in SQL and database management systems.
• Experience with ticketing systems and supporting application software.
• Strong communication skills, both verbal and written, with the ability to articulate technical concepts to non-technical users.

Technologies & Tools

The Application Support Analyst II will utilize a variety of technologies and tools including SQL databases for data querying and reporting, ticketing systems for issue tracking, and performance monitoring tools to ensure application reliability. Familiarity with programming languages and frameworks relevant to the specific applications supported will be beneficial for this role.

Ideal Candidates

The ideal candidate for the Application Support Analyst II position should possess a strong analytical mindset and a proactive attitude toward problem-solving. They should exhibit exceptional communication skills to successfully engage with various stakeholders and demonstrate a commitment to continuous learning and professional growth. A customer-centric approach and ability to function well in a remote work environment are vital characteristics that will help ensure success within this role.