Application Support Engineer - 100% Remote

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by Optomi, so some details may not match this job. The employer's own page has the real description.

Position Overview

Optomi is seeking a dedicated Application Support Engineer to join our team, embracing a 100% remote work environment. This role is pivotal in ensuring the seamless operation of our applications, troubleshooting technical issues, and providing exceptional support to our end-users. The Application Support Engineer will collaborate closely with development, operations, and customer service teams to deliver high-quality solutions, maintain system integrity, and enhance user experience.

Job Responsibilities

• Provide timely and efficient application support to end-users, addressing and resolving any reported issues.
• Monitor application performance and make recommendations for improvement to ensure optimal availability and reliability.
• Collaborate with cross-functional teams to analyze, troubleshoot, and resolve incidents affecting application performance.
• Assist in the deployment and management of application updates, ensuring minimal disruption to users.
• Document and track incidents, changes, and solutions in a ticketing system to maintain operational transparency.
• Participate in the development and implementation of application support processes and procedures to enhance service delivery.
• Conduct training sessions and create user guides for end-users to facilitate effective application usage.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in application support or a similar technical role.
• Proficiency in troubleshooting and problem-solving with a strong understanding of application lifecycles.
• Familiarity with scripting languages (e.g., Python, Bash) and SQL for database management.
• Strong communication skills, with the ability to convey technical information to non-technical stakeholders.
• Experience with tracking and ticketing systems (e.g., JIRA, ServiceNow) is preferred.
• Ability to work independently and manage multiple tasks effectively in a remote environment.

Technologies & Tools

The Application Support Engineer will utilize a suite of technologies and tools that include application monitoring software, SQL databases, scripting tools, ticketing systems, and version control systems. Familiarity with cloud-based services and API integrations will also be essential to perform effectively in this role.

Ideal Candidates

The ideal candidate for this position will possess a proactive approach to problem-solving and a strong aptitude for technology. They should thrive in a collaborative remote environment while demonstrating exceptional interpersonal skills. A commitment to delivering high-quality user support, along with the ability to adapt to new challenges and technologies, will make them an outstanding fit for our dynamic team at Optomi.