Application Support Engineer (100% remote/Kubernetes)

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Written by AI from the job title and company, not by Optomi, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Application Support Engineer at Optomi is a vital role that entails ensuring the stability and reliability of our software applications by diagnosing issues, resolving incidents, and providing ongoing support. The successful candidate will operate in a primarily remote environment, leveraging their knowledge of Kubernetes to manage containerized applications. This position requires a proactive approach to troubleshooting, excellent communication skills, and the ability to collaborate with cross-functional teams to enhance application performance and user experience.

Job Responsibilities

• Monitor and troubleshoot application performance issues in a Kubernetes environment.
• Provide technical support to internal teams and external clients to resolve application-related incidents.
• Deploy, manage, and automate containerized applications using Kubernetes.
• Document application issues, resolutions, and best practices for internal knowledge sharing.
• Collaborate with development teams to identify and resolve bugs and improve application functionality.
• Participate in on-call support rotation to provide timely resolutions to critical incidents.
• Assess system vulnerabilities and implement necessary security measures.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in application support or a similar role.
• Proficient in Kubernetes and container orchestration technologies.
• Strong knowledge of scripting languages such as Bash, Python, or Perl.
• Experience with cloud platforms (AWS, Azure, GCP) is a plus.
• Excellent problem-solving skills and attention to detail.
• Strong interpersonal and communication skills, with the ability to work collaboratively in a remote team environment.

Technologies & Tools

The Application Support Engineer position primarily involves working with Kubernetes as a container orchestration platform. Other relevant technologies include Docker for containerization, monitoring tools such as Prometheus and Grafana, as well as various cloud service providers like AWS, Azure, or GCP for deployment. Proficiency in scripting languages like Bash or Python, along with familiarity with CI/CD pipelines and source control tools like Git, is also essential for this role.

Ideal Candidates

Ideal candidates for the Application Support Engineer role at Optomi will possess a strong technical aptitude and a passion for continuous improvement. They will demonstrate a proactive mindset in addressing application challenges and possess exceptional analytical skills. Furthermore, successful candidates will exhibit excellent communication capabilities, enabling them to effectively articulate technical issues to both technical and non-technical stakeholders. The ability to thrive in a remote setting, managing time effectively and building collaborative relationships, is also an essential characteristic of the right fit for this position.