Application Support Engineer

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by Actalent, so some details may not match this job. The employer's own page has the real description.

Job Overview

As an Application Support Engineer at Actalent, you will play a crucial role in ensuring the seamless operation and maintenance of application systems used across the organization. You will serve as a point of contact for troubleshooting and resolving application-related issues while also collaborating with development teams to enhance application performance and user experience. Your technical expertise will be essential in identifying areas for improvement, implementing solutions, and providing exceptional support to end-users throughout the software lifecycle.

Job Responsibilities

• Monitor application performance and ensure high levels of availability and security.
• Troubleshoot and resolve application issues in a timely manner.
• Collaborate with development teams to identify and implement application enhancements.
• Prepare and maintain technical documentation, including system and process documentation.
• Provide user support and training for application functionalities.
• Conduct regular system audits and performance tuning.
• Participate in system upgrades, patches, and new releases.
• Manage and prioritize support tickets to deliver high customer satisfaction.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in application support or similar roles.
• Strong understanding of software development life cycle (SDLC) and application lifecycle management.
• Proficient in at least one programming language (e.g., Java, Python, C#).
• Experience with databases (e.g., SQL Server, Oracle) and query optimization.
• Excellent problem-solving and analytical skills.
• Strong verbal and written communication skills.
• Ability to work effectively in a team and independently.

Technologies & Tools

In this role, the Application Support Engineer will utilize a variety of technologies and tools, including but not limited to JIRA for issue tracking, Git for version control, SQL databases for data management, and various monitoring tools to assess application performance. Familiarity with cloud platforms such as AWS or Azure may also be advantageous, as well as experience with containerization tools such as Docker to support application deployment and management.

Ideal Candidates

The ideal candidate for the Application Support Engineer position is a proactive and detail-oriented individual who exhibits strong technical acumen and problem-solving abilities. They possess a customer-centric attitude, demonstrating the capacity to understand user needs and challenges effectively. A collaborative team player who thrives in a fast-paced environment, they are committed to continuous learning and adapting to new technologies, ensuring the delivery of high-quality support and enhancements for application systems.