Application Support Engineer

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Written by AI from the job title and company, not by Alkami Technology, so some details may not match this job. The employer's own page has the real description.

Job Overview

As an Application Support Engineer at Alkami Technology, you will be responsible for ensuring the optimal performance and availability of our software applications. You will act as a bridge between the development and operations teams, providing technical support, troubleshooting issues, and implementing solutions to maintain a seamless user experience. Your role will also involve assisting clients with application-related queries and coordinating with stakeholders to enhance application functionalities.

Job Responsibilities

• Provide timely and effective technical support to internal and external stakeholders.
• Monitor application performance and report on metrics to identify areas for improvement.
• Troubleshoot and resolve application-related issues in a systematic manner.
• Coordinate with cross-functional teams to deploy application updates and enhancements.
• Develop and maintain documentation for standard operating procedures and troubleshooting guides.
• Assist in training users and conducting workshops to enhance application understanding and usage.
• Participate in root cause analysis and escalate critical issues as necessary.
• Stay updated on application technologies and industry trends to recommend improvements.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2-4 years of experience in application support or a similar role.
• Proficiency in SQL and experience with database management.
• Familiarity with software development life cycles (SDLC) and methodologies.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills to interact with diverse teams.
• Ability to work effectively in a fast-paced environment and prioritize tasks.

Technologies & Tools

In the role of an Application Support Engineer, you will work with various technologies and tools including, but not limited to, SQL databases, ticketing systems (e.g., Jira, ServiceNow), application monitoring tools, Git version control, and cloud service platforms. Moreover, familiarity with programming languages such as Java, Python, or .NET may be beneficial for troubleshooting and developing solutions.

Ideal Candidates

The ideal candidates for the Application Support Engineer position at Alkami Technology possess strong analytical and critical thinking skills, along with a passion for technology and problem-solving. They exhibit a proactive approach toward their work, have excellent communication skills, and demonstrate the ability to collaborate effectively with diverse teams. Additionally, they should be adaptable, eager to learn new technologies, and committed to delivering high-quality support to enhance customer satisfaction.