Application Support Engineer

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by Deque Systems, Inc, so some details may not match this job. The employer's own page has the real description.

Overview

The Application Support Engineer at Deque Systems, Inc. will play a pivotal role in providing high-level technical support for our software applications and services. This individual will be responsible for troubleshooting issues, working closely with development teams to resolve bugs, and ensuring a seamless experience for our clients. The ideal candidate will possess strong analytical and problem-solving skills, along with a commitment to delivering excellent customer service and maintaining application performance standards.

Job Responsibilities

• Provide technical support and troubleshooting for application-related issues.
• Monitor application performance and collaborate with development teams to rectify any anomalies.
• Document support processes and maintain up-to-date knowledge bases.
• Engage with clients to gather feedback and provide updates on issue resolution status.
• Assist in deploying application updates and patches while minimizing disruption to users.
• Participate in on-call support rotation as needed to ensure continuous application availability.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in application support or a similar technical role.
• Strong proficiency in troubleshooting and resolving technical issues in software applications.
• Experience with databases, SQL, and data retrieval methods.
• Familiarity with programming languages such as Python, Java, or JavaScript is preferred.
• Excellent communication skills, both written and verbal.

Technologies & Tools

In the role of Application Support Engineer, you will be utilizing a variety of technologies and tools, including but not limited to application monitoring software, ticketing systems like JIRA or ServiceNow, SQL databases, and programming languages such as Python and Java. Familiarity with cloud services (AWS, Azure) and CI/CD pipelines will also be advantageous in supporting our application infrastructure.

Ideal Candidates

Ideal candidates for the Application Support Engineer position are those who possess a strong technical aptitude combined with a customer-oriented mindset. They demonstrate resilience in troubleshooting and resolving complex issues, are adept at communicating technical information clearly to both technical and non-technical stakeholders, and are committed to continuous learning and improvement. A proactive approach to identifying system enhancements and a collaborative spirit in working with cross-functional teams will further set them apart as exemplary team members at Deque Systems, Inc.