Application Support Engineer ( level 2 support)

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Written by AI from the job title and company, not by Dice, so some details may not match this job. The employer's own page has the real description.

Overview

Dice is seeking a dedicated and detail-oriented Application Support Engineer (Level 2 Support) to join our dynamic team. In this role, you will be responsible for providing high-quality technical support for our applications, troubleshooting complex issues, and ensuring optimal system performance. You will work collaboratively with various teams to analyze, resolve, and document incidents while constantly striving to improve our support processes and enhance overall user satisfaction.

Job Responsibilities

• Provide Level 2 support for application-related issues via phone, email, and support ticket systems.
• Diagnose and resolve application failures and performance issues with a strong focus on root cause analysis.
• Collaborate with developers, system administrators, and other IT teams to ensure seamless communication regarding issues and updates.
• Create and maintain detailed documentation related to support procedures, issues, and resolutions.
• Monitor application performance and provide proactive support to minimize downtime.
• Participate in the deployment, upgrade, and testing of software applications.
• Train and assist end-users in utilizing applications effectively.
• Contribute to the development of knowledge base articles and user manuals.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• A minimum of 3 years of experience in application support or technical support roles.
• Strong understanding of software development life cycle (SDLC) and methodologies.
• Familiarity with databases, SQL, and basic programming languages is preferable.
• Excellent analytical and problem-solving skills.
• Exceptional communication skills, both verbal and written.
• Ability to work independently as well as part of a team in a fast-paced environment.

Technologies & Tools

The Application Support Engineer will primarily work with various application performance monitoring tools, bug tracking systems, and collaboration platforms. Familiarity with cloud-based technologies, application logging, and debugging tools will be essential. Additionally, knowledge of database query tools and programming languages such as Java, Python, or JavaScript will contribute to successful application support.

Ideal Candidates

The ideal candidate for the Application Support Engineer role at Dice possesses a strong technical aptitude paired with exceptional interpersonal skills. They should demonstrate a commitment to delivering high-quality support while embracing a proactive approach to problem-solving. A natural inclination towards continuous learning and staying updated with emerging technologies will help in adapting to the evolving demands of the role. Candidates who exhibit strong collaboration and teamwork abilities will thrive in Dice's innovative culture.