Application Support Engineer ( level 2 support)

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by Tekniforce, so some details may not match this job. The employer's own page has the real description.

Overview

The Application Support Engineer (Level 2 Support) at Tekniforce is responsible for providing expert-level support for our software applications while ensuring optimal performance and reliability. This role involves diagnosing and resolving complex technical issues, collaborating with cross-functional teams to enhance system functionalities, and proactively monitoring application health. The ideal candidate will serve as a bridge between users and the development team, ensuring that customer needs are met with high-quality service and innovative solutions.

Job Responsibilities

• Diagnose and resolve Level 2 application issues reported by users, ensuring a timely turnaround.
• Collaborate with development, quality assurance, and other IT teams to address complex technical concerns.
• Monitor application performance metrics and implement necessary adjustments to enhance user experience.
• Document support processes, solutions, and software updates in the knowledge base.
• Provide 24/7 on-call support as necessary, ensuring minimal downtime and disruption.
• Train and mentor Level 1 support staff on troubleshooting techniques and tools.
• Engage with users to gather feedback, identifying opportunities for further enhancements.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in application support or related IT role.
• Proficient in troubleshooting and resolving software application issues.
• Strong knowledge of databases (SQL, Oracle) and scripting languages (Python, Shell Scripting).
• Exceptional communication skills and ability to work well with users across all levels of the organization.
• Experience with application monitoring tools and service desk ticketing systems.

Technologies & Tools

The Application Support Engineer will work with a variety of technologies and tools, including cloud-based platforms, SQL databases, application monitoring software, and ticketing systems such as JIRA or ServiceNow. Proficiency in programming and scripting languages like Python or Shell is also essential for automation tasks and enhancements within the application ecosystem.

Ideal Candidates

The ideal candidate for this position possesses strong analytical and problem-solving skills, is detail-oriented, and has a passion for technology and customer service. They are proactive in identifying issues before they escalate, possesses excellent interpersonal skills, and can communicate technical concepts to non-technical users clearly. A dedicated team player with a willingness to learn and adapt to new technologies will thrive in this dynamic environment.