Application Support Engineer | Proprietary Trading and Investment Firm

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Job Overview

The Application Support Engineer at Techfellow Limited will play a pivotal role in ensuring the seamless performance and reliability of proprietary trading and investment applications. This individual will be responsible for monitoring application performance, troubleshooting issues, and collaborating with development teams to implement enhancements. Furthermore, they will engage with end-users to provide support and gather feedback, ensuring that applications meet the dynamic needs of our trading environment.

Job Responsibilities

• Monitor application performance and uptime, proactively identifying and resolving issues.
• Provide technical support to trading teams and ensure optimal utilization of proprietary software.
• Collaborate with developers to assist in the deployment of software updates and new features.
• Conduct root cause analysis on application failures and propose effective solutions to mitigate future risks.
• Document support processes, system configurations, and workarounds for common issues encountered.
• Engage with cross-functional teams to gather user feedback and identify opportunities for process improvements.
• Participate in on-call support rotation for critical trading systems as needed.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in application support or system administration, ideally within financial services.
• Proficient in troubleshooting and resolving technical issues under pressure.
• Familiarity with trading systems, financial markets, and investment applications is preferred.
• Strong problem-solving skills with attention to detail and the ability to analyze complex technical issues.
• Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users.

Technologies & Tools

The Application Support Engineer will work extensively with advanced trading platforms, database management systems, and monitoring tools. Key technologies include SQL for database interaction, application performance monitoring (APM) tools such as New Relic or Splunk, and collaboration tools like Jira and Confluence for issue tracking and documentation. Familiarity with scripting languages such as Python or Bash will also be beneficial in automating tasks and enhancing support processes.

Ideal Candidates

The ideal candidate for this position will be a proactive problem-solver who thrives in a fast-paced, high-stakes environment. They should possess a strong analytical mindset, allowing them to dissect complex issues and implement effective solutions swiftly. Excellent interpersonal skills are essential, as this role requires regular communication with various stakeholders. A passion for technology and a continuous desire to learn and adapt to new tools and practices will contribute significantly to the candidate's success in this dynamic role.