Application Support Engineer

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Written by AI from the job title and company, not by Selby Jennings, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Application Support Engineer at Selby Jennings will be responsible for providing high-level technical support for our software applications while ensuring optimal performance, stability, and reliability. This role involves troubleshooting complex application issues, collaborating with development teams to implement fixes, documenting procedures, and participating in on-call support rotations. The ideal candidate will act as a vital link between our technical teams and end-users, enabling a smooth operational flow and ensuring user satisfaction with supported applications.

Job Responsibilities

• Provide technical support for application-related issues to internal and external stakeholders.
• Diagnose and troubleshoot application problems, documenting findings and resolutions.
• Collaborate with development teams to facilitate software updates and enhancements.
• Monitor application performance, identifying and resolving potential issues proactively.
• Create and maintain documentation for procedures, known issues, and solutions.
• Conduct user training sessions and provide user support as needed.
• Participate in on-call support rotation to provide after-hours support.
• Analyze support requests to identify areas for improvement and optimization.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in application support or a related role.
• Strong understanding of database management and SQL.
• Proficiency in programming/scripting languages (e.g., Python, Java, or similar).
• Experience with web technologies such as HTML, CSS, and RESTful APIs.
• Excellent analytical and problem-solving skills.
• Strong verbal and written communication skills.

Technologies & Tools

The Application Support Engineer will utilize various technologies and tools, including but not limited to, SQL databases (MySQL, PostgreSQL), application monitoring tools (New Relic, AppDynamics), ticketing systems (JIRA, ServiceNow), and version control systems (Git). Familiarity with cloud services (AWS, Azure) as well as proficiency in using web development tools will be essential to effectively manage and support our applications.

Ideal Candidates

The ideal candidate for the Application Support Engineer position will possess strong analytical skills, attention to detail, and a proactive approach to problem-solving. Candidates should also exhibit strong interpersonal skills, allowing them to interact effectively with both technical and non-technical stakeholders. A dedicated team player who is adaptable to a dynamic work environment and is eager to learn new technologies will thrive in this role. Strong organizational skills and the ability to handle multiple tasks while meeting deadlines are also key characteristics for success.