Application Support Engineer, Totogi (Remote) - $60,000/year USD

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Overview

As an Application Support Engineer at Totogi, you will play a pivotal role in ensuring the seamless operation of our applications and systems. You will collaborate with various teams to troubleshoot and resolve issues, provide customers with expert assistance, and continually enhance the performance of our applications. Your expertise will be essential in optimizing applications' stability and usability while adhering to service level agreements, ultimately contributing to an exceptional user experience.

Job Responsibilities

• Monitor application performance and resolve any issues proactively to ensure uninterrupted service availability.
• Provide prompt and accurate technical support to customers via multiple channels, including email, chat, and phone.
• Collaborate with development teams to identify and address application bugs and performance hurdles.
• Document incidents, resolutions, and other relevant information in a centralized knowledge base to facilitate continuous improvement.
• Develop and maintain scripts or automated solutions to improve support efficiency.
• Engage in regular training sessions to stay updated on product enhancements and industry trends.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in application support or a similar technical role.
• Proficiency in troubleshooting application issues, particularly in a cloud-based environment.
• Strong knowledge of databases (e.g., SQL) and web technologies (e.g., HTML, CSS, JavaScript).
• Excellent communication skills, both verbal and written, with the ability to express complex technical issues clearly.
• Demonstrated ability to work independently and effectively in a remote environment.

Technologies & Tools

In this position, the Application Support Engineer will extensively work with cloud technologies, relational databases, and various software development tools. Familiarity with platforms such as AWS or Azure, ticketing systems like JIRA, and monitoring tools (e.g., Grafana, New Relic) will be critical in performing the job effectively. Proficiency in scripting languages and automation tools will enhance your capability to streamline tasks and optimize application support operations.

Ideal Candidates

The ideal candidate for this Application Support Engineer position is a proactive problem-solver with a passion for technical challenges and a strong commitment to customer satisfaction. They possess a customer-first mindset and thrive in a fast-paced environment, embracing change and continuous learning. Strong analytical skills combined with attention to detail and the ability to manage multiple tasks simultaneously further define the perfect fit for this role. A collaborative spirit is essential, as you will be working closely with diverse teams across the organization to achieve shared goals.