Axway Support Engineer

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Written by AI from the job title and company, not by Sapphire Software Solutions Inc, so some details may not match this job. The employer's own page has the real description.

Job Overview

Sapphire Software Solutions Inc. is seeking an experienced Axway Support Engineer to join our dynamic team. The successful candidate will provide expert support for our Axway integration solutions, ensuring high availability and optimal performance for our clients. This role requires a deep understanding of Axway technologies, with responsibilities focusing on troubleshooting, monitoring, and maintaining Axway applications, while actively collaborating with our product development team to enhance functionality and resolve complex issues.

Job Responsibilities

• Monitor, maintain, and troubleshoot Axway applications to ensure peak performance and reliability.
• Provide technical support and guidance to clients regarding Axway integration solutions.
• Collaborate with cross-functional teams to diagnose and resolve complex operational issues.
• Document support cases, resolutions, and knowledge articles to enhance the team’s resources.
• Participate in the deployment and configuration of Axway solutions in various environments.
• Assist in the training and onboarding of junior support engineers.
• Stay up to date with the latest Axway products and services, recommending updates and improvements.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 3 years of experience in a technical support role, specifically with Axway products.
• In-depth knowledge of integration technologies, APIs, and file transfer protocols.
• Experience with troubleshooting software and hardware issues in a business environment.
• Strong problem-solving skills and ability to work under pressure.
• Excellent communication skills, both verbal and written, with the ability to interact with technical and non-technical stakeholders.

Technologies & Tools

The Axway Support Engineer will work with a range of technologies and tools, including but not limited to Axway B2B Integration, API Gateway, Axway MFT, along with monitoring and troubleshooting tools such as Splunk and New Relic. Familiarity with cloud platforms such as AWS or Azure is also beneficial, as well as proficiency in scripting languages such as Python or Bash for automation tasks.

Ideal Candidates

The ideal candidate for the Axway Support Engineer position will exhibit strong analytical and troubleshooting capabilities, demonstrating a proactive approach to problem resolution. They should possess a collaborative mindset, enjoying teamwork and being able to foster relationships with clients and colleagues alike. A passion for continuous learning and staying informed about industry trends and emerging technologies is essential for success in this role.