Azure DevOps (ADO) Lead Support Engineer

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Job Overview

As an Azure DevOps (ADO) Lead Support Engineer at NasTech Global, Inc., you will play a pivotal role in ensuring the seamless operation and optimization of our cloud services and DevOps strategies. You will lead a dynamic team of engineers dedicated to providing support for our Azure platform, overseeing deployments, and enhancing the efficiency of development and operational workflows. You will collaborate with cross-functional teams to identify and resolve issues, implement best practices, and drive continuous improvement initiatives while ensuring that our service delivery meets the highest standards of quality and reliability.

Job Responsibilities

• Lead a team of support engineers in managing and troubleshooting Azure DevOps services and tools.
• Oversee deployment processes and CI/CD pipelines, ensuring efficient and error-free releases.
• Implement best practices for infrastructure as code, monitoring, and automation.
• Collaborate with development, operations, and IT security teams to streamline workflows and improve service delivery.
• Analyze system performance and support incidents to proactively prevent future issues.
• Develop and maintain comprehensive documentation for systems and processes.
• Provide training and mentorship to junior support engineers and team members.
• Stay updated on the latest Azure features and tools, evaluating their applicability to the organization’s needs.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 5+ years of experience in DevOps or cloud support roles, with a focus on Azure technologies.
• Proficient in scripting languages such as PowerShell, Bash, or Python.
• Strong understanding of CI/CD concepts and experience with relevant tools like Azure Pipelines, Jenkins, or GitHub Actions.
• Familiarity with containerization technologies such as Docker and orchestration tools like Kubernetes.
• Excellent problem-solving skills and the ability to work well under pressure.
• Effective communication skills and the ability to work collaboratively with various stakeholders.

Technologies & Tools

The Azure DevOps (ADO) Lead Support Engineer will primarily work with Microsoft Azure cloud services and tools, including Azure DevOps, Azure Monitor, and Azure Resource Manager. Familiarity with automation tools and scripting languages for deployment and management tasks is essential. Other relevant technologies include Docker for containerization, Kubernetes for orchestration, and system monitoring tools to ensure optimal performance across our systems.

Ideal Candidates

The ideal candidates for this position will possess strong leadership abilities, excellent technical skills, and a proactive mindset focused on continuous improvement. They should demonstrate adaptability to new technologies and processes and have a collaborative spirit that promotes teamwork and engagement. A commitment to delivering high-quality service is essential, combined with strong analytical skills to evaluate complex issues and propose effective solutions. Candidates should also display a passion for innovation and a desire to leverage DevOps best practices to drive operational excellence.