Bilingual Patient Access Specialist

The Diagnostic Testing Coordinator is responsible for establishing a professional and supportive “first

contact” for clients seeking an ASD diagnostic evaluation. They will guide the client through the

evaluation process from start to finish and provide a “warm handoff” to a UM Specialist should they

choose to move forward with ABA therapy.

ESSENTIAL FUNCTIONS:

• Screen clients seeking diagnostic evaluation services; providing timely follow up on phone calls and inquiries
• Ensure clients and their families feel a sense of welcome
• Collect basic information from clients to begin the Intake process
• Verify client information and benefits
• Maintain accurate documentation of service requests, testing, and referrals
• Work collaboratively as a team member as evidenced by professional and timely communication, treating others positively, and resolving conflict in appropriate ways
• Predictable, reliable, and prompt attendance and ability to report to and work in the Central office
• Other duties and responsibilities as assigned by the Manager
• Calculate and collect estimated client financial responsibility prior to scheduling services
• Request authorization for diagnostic services when required by insurance
• Schedule diagnostic clients for all services
  
  
  

PREFERRED SKILLS/KNOWLEDGE:

• Excellent organization, analytical, and problem-solving skills
• Experience using electronic medical record applications (Central Reach preferred).
• Working knowledge of HIPAA regulations
• Excellent interpersonal skills, good oral and written communication skills
• Keen attention to detail
• Working knowledge of Microsoft Office and Gmail office tools (Word, Excel, PowerPoint)
  
  
  

EDUCATION/EXPERIENCE REQUIREMENTS:

• Bachelor’s Degree or equivalent experience
• Must be bilingual (Spanish)
• Must convey a sense of passion about helping children with autism through ABA therapy
  
  
  

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.