Business Analyst

About The Company

RTX is the world’s largest aerospace and defense company, uniting 185,000 talented professionals driven by a shared purpose to solve the most complex challenges globally. With three market-leading businesses, world-class operations, and significant investments in research and development, RTX offers unparalleled capabilities and opportunities. Our commitment to pushing the boundaries of science enables us to innovate new ways to connect and protect the world. Pratt & Whitney, a proud RTX company, has been a global leader in the design, manufacturing, and service of aircraft engines and auxiliary power systems for over 100 years, revolutionizing modern flight.

About The Role

Pratt & Whitney’s Digital Manufacturing Execution Systems (MES) team is seeking a highly motivated MES Business Analyst to join our remote team. This role is pivotal in supporting the Digital MES tower by designing, developing, enhancing, and implementing software solutions within Pratt & Whitney’s Center of Excellence for enterprise MES. The successful candidate will bridge the gap between business processes and MES functionalities, author functional specifications, and contribute to system design decisions within the software development lifecycle.

This position offers exposure to technical and functional experts, business operations, and executive leadership, providing significant career growth opportunities. The role involves working closely with internal customers, external suppliers, and business partners to architect and build system solutions that leverage the latest technologies. The MES Business Analyst will support process planning, manufacturing execution, and integration with Pratt & Whitney’s SAP ERP and other enterprise solutions, playing a key role in strategic initiatives such as MES Maintenance Repair and Overhaul (MRO) roadmap implementation and Industry 4.0 integration.

This is a remote role with up to 10% domestic or international travel, requiring flexibility to attend meetings across various time zones.

Qualifications

• Bachelor’s degree in Computer Science, MIS, Business, Engineering, or related field with 8+ years of relevant experience; OR Advanced degree with 5+ years of experience.
• U.S. Citizenship is required due to government contractual obligations.
• Preferred experience includes 3+ years in MES disciplines such as process planning and work order execution.
• Knowledge of MRO or aftermarket processes.
• Familiarity with other manufacturing solutions.
• Ability to translate business requirements into functional specifications.
• Strong communication skills, capable of explaining technical concepts to non-technical stakeholders and functional requirements to developers.
• Experience with software development concepts (e.g., JAVA, SQL) is a plus, though not a primary responsibility.
• Detail-oriented with strong analytical and problem-tracing abilities.
• Proficient in Microsoft Office suite.
• Experience working in Agile environments and familiarity with JIRA for DevOps management.
• Self-starter with a keen eye for process improvement opportunities.
  
  

Responsibilities

• Design, develop, enhance, and implement MES software solutions supporting manufacturing operations.
• Create functional specifications and contribute to system design decisions.
• Bridge gaps between business processes and MES system capabilities.
• Translate customer requirements into solution designs.
• Troubleshoot business processes against system functionalities.
• Engage with DevOps and manage task follow-up rigorously.
• Coordinate and support system testing activities.
• Support process mapping and solution design efforts.
• Operate effectively within an Agile methodology.
• Utilize JIRA for DevOps management and issue tracking.
• Configure system workflows and user interfaces as necessary.
• Manage project schedules, budgets, and deliverables to meet targets.
• Provide production and end-user support for MES solutions.
• Support integration efforts with other enterprise solutions such as SAP ERP.
• Collaborate with internal customers, external suppliers, and business partners to architect solutions using cutting-edge technologies.
• Manage suppliers and partners, ensuring resource availability and project progress.
• Handle multiple projects simultaneously, providing regular updates within a gated process framework.
• Communicate effectively with both technical and non-technical audiences.
• Author or contribute to system functional requirements, technical design documents, and test plans.
• Work with business teams to plan and implement projects and enhancements.
• Ensure compliance with RTX and Pratt & Whitney policies and procedures.
  
  

Benefits

• Comprehensive medical, dental, and vision insurance coverage.
• Life insurance and disability benefits (short-term and long-term).
• 401(k) retirement plan with company match.
• Flexible spending accounts for healthcare and dependent care.
• Flexible work schedules supporting work-life balance.
• Employee assistance programs for personal and professional support.
• Employee Scholar Program to support continuing education.
• Parental leave and paid time off including holidays.
• Eligibility for annual short-term and/or long-term incentive compensation programs based on performance.
  
  

Equal Opportunity

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected class under applicable federal, state, or local law. RTX is committed to affirmative action in employment for qualified Individuals with Disabilities and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.