Business Office Coordinator (Accounts)

Accounts Receivable Coordinator

Location: Grand Rapids, Michigan, USA

Job Type: Full-time

Industry: Healthcare Administration / Finance

About the Role

An opportunity is available for an Accounts Receivable Coordinator to support billing, collections and financial administration within a skilled nursing and rehabilitation environment. The role manages day-to-day accounts receivable activities, maintains accurate financial records and assists residents and their families with billing and insurance enquiries.

Key Responsibilities

• Manage facility accounts receivable systems and maintain accurate financial records.
• Record daily cash receipts and ensure deposits are allocated to the appropriate accounts.
• Communicate with residents and family members responsible for payment regarding care-related charges and billing enquiries.
• Prepare and submit timely claims across applicable payer categories.
• Review Medicare, Medicare Advantage, Medicaid and managed care billing documentation.
• Record deposits and withdrawals in resident trust accounts.
• Close resident trust accounts promptly and complete monthly bank reconciliations.
• Assist with Medicaid applications and related documentation.
• Support accurate, timely and compliant financial administration.

Requirements

• High school diploma or equivalent required.
• Some college education or technical training preferred.
• At least three years of accounts receivable experience in a long-term care setting preferred.
• Knowledge of PointClickCare (PCC) is beneficial.
• Strong attention to detail and organisational skills.
• Effective communication skills when dealing with residents, families and other stakeholders.
• Ability to maintain accurate financial records and handle confidential information appropriately.

Compensation and Benefits

• Competitive pay.
• Health insurance.
• Life insurance.
• 401(k) with employer matching.
• Supplemental insurance options.
• Employee discounts.
• Tuition reimbursement.

About the Opportunity

This position offers the opportunity to apply accounts receivable and billing expertise in a healthcare setting, supporting the financial administration of resident care services.