Business Office Manager

Company Description Palm Garden of Pinellas is a skilled nursing and rehabilitation center serving residents in Largo, FL and the surrounding community. The organization focuses on delivering high-quality, person-centered care, including short-term rehabilitation and long-term care services. Team members work in a collaborative environment that values compassion, respect, and professional integrity. Palm Garden of Pinellas emphasizes continuous improvement in resident experience, clinical outcomes, and operational excellence. The company offers opportunities for growth and development for individuals committed to supporting residents, families, and fellow team members.

Role Description The Business Office Manager is a full-time, on-site role based at Palm Garden of Pinellas in Largo, FL. This role is responsible for overseeing day-to-day business office operations, including billing, accounts receivable, resident trust accounts, and financial recordkeeping. The Business Office Manager works closely with residents, families, and internal teams to ensure accurate and timely processing of admissions paperwork, insurance and Medicare/Medicaid documentation, and payment arrangements. Daily tasks include managing office staff schedules and performance, preparing financial and occupancy reports, maintaining compliance with regulatory and company policies, and responding to inquiries about statements, benefits, and reimbursement. The role requires regular collaboration with clinical leadership and administrative staff to support smooth facility operations and a positive resident and family experience.

Qualifications

• Experience in healthcare business office operations, including billing, accounts receivable, and collections
• Proficiency with office software (e.g., Microsoft Office Suite) and electronic health record or financial management systems
• Strong organizational and time management abilities, with attention to accuracy and detail
• Effective communication and interpersonal skills for working with residents, families, and multidisciplinary teams
• Knowledge of Medicare, Medicaid, and private insurance processes; long-term care or skilled nursing experience preferred
• Demonstrated ability to manage confidential information and adhere to regulatory and company guidelines
• Leadership experience in supervising office staff and coordinating workflow
• High school diploma or equivalent required; post-secondary education in business, healthcare administration, or a related field is beneficial