Business Operations Manager

About Our Client:

Founded in 2013, the organization operates in the direct mail and logistics industry. It addresses the challenge of integrating technology with traditional direct mail services, enabling businesses to build and scale personalized direct mail programs efficiently. The company leverages modern logistics and fulfillment systems to reduce operational burdens and supports a diverse range of customers with expanding product offerings.

About the Opportunity:

The BUSINESS OPERATIONS MANAGER leads critical cross-functional programs that impact the organization's operational effectiveness. This role focuses on transforming ambiguous challenges into clear, actionable processes with accountable owners. The manager drives collaboration across multiple departments, ensuring program completion and continuous improvement of workflows, thereby directly influencing the organization's ability to execute its strategic initiatives.

Responsibilities:

• Manage three to five concurrent cross-functional programs with defined goals and timelines.
• Coordinate across Product, Engineering, Legal, Security, Partner Operations, Solutions, and Go-to-Market teams to ensure program completion.
• Identify and redesign operational workflows to improve efficiency and reduce costs.
• Analyze data and utilize AI tools to support program decisions.
• Document and transition completed programs to permanent owners with sustainable metrics.
• Prepare and present program updates and recommendations to leadership.
• Support FP&A, Deal Desk, and Business Operations analytics as needed.
• Assist in company-wide planning and execution activities such as QBRs and leadership offsites.

Requirements:

• 4-7+ years of experience in management consulting, corporate strategy, business operations, strategic finance, revenue operations, or chief-of-staff roles with complex operational ownership.
• Bachelor’s degree required.
• Proven ability to scope ambiguous projects, manage dependencies, and deliver results through cross-functional teams.
• Strong verbal and written communication skills suitable for executive audiences.
• Analytical proficiency with experience in BI/data warehouse tools and AI-assisted analysis; SQL knowledge is beneficial but not mandatory.
• Self-motivated with initiative to identify and pursue unassigned work.
• Ability to thrive in fast-paced environments with shifting priorities.
• Demonstrated record of implementing cross-functional outcomes with measurable improvements.
• Preferred experience in B2B SaaS, marketplace, logistics, or operationally intensive businesses.

Pay Range and Compensation Package:

• Annual base salary: $152,500 - $170,000
• Variable salary: $30,000 - $35,000
• Total compensation includes base salary, variable pay, and restricted stock units (RSUs).

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.