Call Center Manager

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Analyze call center performance data to identify trends, root causes, and opportunities to improve sales conversion, productivity, quality, and customer experience.<span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> 

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Operational experience using speech analytics, Voice AI, and chat/SMS platforms to improve agent performance, customer engagement, and call center results, including monitoring effectiveness and identifying opportunities to optimize their use.<span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> 

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Develop and execute actionable improvement plans with clear goals, timelines, and accountability; monitor results and adjust strategies to achieve sustained improvement. <span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> 

• 5+ years of Call Center management experience


• 7+ years of experience in a call center or related environment


• High School Diploma, GED, or equivalent


• Strong analytical and problem-solving skills, with the ability to translate data and insights into practical solutions and measurable results.<span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> 


• Demonstrated agility in adapting to changing business needs, shifting priorities, and operational challenges.<span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> 


• Ability to manage multiple priorities, organize competing demands, and follow through on commitments in a fast-paced environment.<span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> 


• Self-starter who proactively identifies opportunities, takes initiative, and drives improvements from planning through execution.<span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> 
   
   
   
   
  

• Bachelor’s degree in related field a plus


• Ability to learn Window Nation’s business model, products, and processes quickly


• VOIP system (Five9) proficiency a plus


• Proficiency with CRM systems


• Experience with MS Suite (Dynamics experience a plus)


• Detail-oriented, with the ability to multi-task and follow-up as needed


• Ability to work well under pressure and make sound decisions quickly in a fluid, fast business environment


• Experience in Lead Perfection

Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.