Job Description

Pinnie helps people navigate healthcare and live longer, healthier lives.

We combine personalized care navigation with structured programs designed to drive real outcomes. Our model is built for Medicare patients and focuses on making care simpler, more coordinated, and more effective.

About the Role

Own patient outcomes, not just tasks.

We’re hiring Care Advisors to own the patient journey end-to-end.

This is not a traditional support role. As a Care Advisor, you will act as a dedicated partner to each patient — guiding them through the healthcare system while actively driving progress in their health.

You will combine care navigation, program execution, and behavior change to ensure patients follow through on what matters and achieve meaningful outcomes.

What You Will Do

Own the patient journey

Serve as the primary point of contact for patients throughout their program
Build strong, trust-based relationships and understand each patient’s goals, needs, and barriers

Navigate and coordinate care

Help patients find providers, schedule appointments, and access services
Coordinate across providers, referrals, and follow-ups
Remove friction from the healthcare experience

Execute structured programs

Run 8+ week care programs with defined touchpoints and milestones
Ensure patients stay on track with care plans, medications, and next steps
Identify and close gaps in care

Drive behavior change and outcomes

Support patients in building sustainable habits
Hold patients accountable to follow-through
Track progress and escalate when needed

Advocate for patients

Help patients understand their care and options
Act as a consistent, reliable partner in a fragmented system

Who You Are

2+ years of experience in healthcare, care navigation, customer support, or similar roles
Strong communicator with the ability to build trust quickly
Highly organized and detail-oriented
Able to manage multiple patients and workflows simultaneously
Proactive, resourceful, and execution-oriented
Motivated by improving outcomes, not just completing tasks

Nice to Have