CASE MANAGEMENT ASSISTANT

An Equal Opportunity Employer

Nature of Work

This is advanced professional field and client coordination work involving outreach operations, encampment response, housing stabilization, and the delivery of services to individuals experiencing homelessness or housing instability. Work involves coordinating outreach and service planning activities with internal staff, governmental agencies, housing and healthcare providers, law enforcement personnel, community organizations, and other service partners. An employee in this classification trains staff, monitors the work of others and performs a wide variety of technical assistance activities.

The incumbent provides operational support during field activities; conducts client intake, engagement, housing navigation, and service coordination; and assists with resolving complex service, placement, and housing stabilization matters. Responsibilities also include monitoring service activities and documentation for compliance with established procedures, maintaining client and program records, coordinating follow-up services, and assisting with the preparation of operational and program-related reports. Work is performed in accordance with departmental policies, program requirements, and established protocols. Independence of judgment is required of an employee of this classification in the performance of these duties. Supervision is received from a higher level administrator.

Essential Functions

Monitors the work of assigned personnel, field operations, and service delivery activities to ensure quality results, compliance with departmental and City policies and procedures, timely responsiveness to encampment related concerns, and continuity of outreach operations.

Trains staff on proper procedures to ensure excellent customer service and accurate information is provided.

Coordinates housing stabilization and service planning efforts with outreach staff, housing providers, hospitals, shelters, behavioral health providers, and community agencies.

Provides field coordination and operational support to outreach and case support staff during service delivery activities.

Coordinates with community stakeholders, governmental agencies, service providers, law enforcement personnel, and other partners regarding outreach operations, encampment concerns, and service coordination activities.

Responds to encampments and field-related service concerns in a timely and professional manner in accordance with departmental procedures and established protocols.

Reviews, organizes, and maintains client records and documentation in accordance with program requirements and established procedures.

Conducts client intake activities, field engagement, housing navigation, and service coordination activities designed to support housing stabilization and ongoing service engagement.

Maintains service activity records and assists with preparation of operational and program-related reports.

Assists with resolving complex client service, placement, and housing stabilization issues encountered during field operations.

Coordinates follow-up activities related to housing placements, appointments, supportive services, and discharge planning activities.

Assists with monitoring documentation quality and compliance with established program procedures.

Minimum Requirements

Performs other related duties as required.

A minimum of 60 college credits in Social Sciences or a related field and two (2) years of experience in homeless services, housing programs, behavioral health services, outreach programs, or related human service settings and one (1) year supervisory experience.

Experience working with individuals experiencing homelessness or other vulnerable or underserved populations is preferred. Experience working in human services or healthcare support is desirable.

OR

Equivalent combination of education and experience beyond a high school diploma or its equivalent and one (1) year of the required experience.

SPECIAL REQUIREMENTS:

A Valid Driver's License from any state (Equivalent to a State of Florida Class E) may be utilized upon application, however prior to appointment a State of Florida Driver's License (Class E or higher) must be presented to the Department of Human Resources and maintained valid throughout employment.

SPECIAL NOTES:

Depending upon the assigned department, this classification may be subject to grant provisions and employment in the classification will be subject to continued grant funding.

Candidates will be subject to a Level II background screening and may be subject to screening through the Florida Clearinghouse ( https://info.flclearinghouse.com ).

Employees in this classification will be required to work various shifts, to include nights, holidays and weekends.

Employees in this classification may be required to respond to urgent field situations, encampment-related concerns, emergencies, or other operational needs outside of normal business hours.

Documentation Requirements

PLEASE READ CAREFULLY.

Applicants, including City of Miami employees, must upload and submit attached copies of the following documents with the employment application. Please be sure to attach all required documents to your employment application each time you apply. Uploaded documents remain in your online profile but they will not attach automatically and you will be deemed ineligible without the proper documentation.

ALL DOCUMENTS SUBMITTED MUST BE CLEAR, LEGIBLE, AND IN PROPER FORMAT.

THE FOLLOWING DOCUMENTS ARE REQUIRED AT TIME OF APPLICATION AND ARE ACCEPTABLE FORMS OF PROOF:

• Proof of education in form of 60 college credits . Foreign diplomas/degrees must be submitted with a credential evaluation report from an approved credential evaluation agency*. Translations of diploma/degrees are not accepted. If degree/diploma does not reflect the academic major on its face, transcripts must be submitted. All transcripts must include the following: student's name, school name, number of credits, degree completion, and major. Audit/Academic reports are not accepted as substitutions for college transcripts.
  
  

To qualify under the equivalency clause, applicant must provide proof of education in one or more of the following applicable forms: High School Diploma or its equivalent or a Associate's degree or higher.

Completion of a Professional Certificate Program, including those issued upon finishing training programs or coursework, are not accepted as standalone documentation for meeting the minimum educational requirement mentioned above. Applicants must submit proof of qualifying education, such as an accredited high school diploma or its equivalent, degree seeking credits, or college/university degree or transcripts explicitly outlined in this job announcement.

• Approved Credential Evaluation Agencies: Credential evaluation reports showing the United States equivalency for academic credentials earned in other countries may be provided by:
• An accredited four-year college or university in the United States, OR
• A current member of the National Association of Credential Evaluation Services (NACES), OR
• A current member of the Association of International Credential Evaluators (AICE), OR
• A recognized Professional Organization

For additional list of approved credential evaluation agencies visit the Florida Department of Education

• A Valid Driver's License from any state (Equivalent to a State of Florida Class E) may be utilized upon application, however prior to appointment a State of Florida Driver's License (Class E or higher) must be presented to the Department of Human Resources and maintained valid throughout employment.
  
  

It is the applicant's responsibility to ensure that all required documents submitted with the employment application are in a format that is acceptable, clear and legible for eligibility determination or risk being disqualified.

Applicants, including City of Miami employees, must completely detail their work experience on the employment application or risk being disqualified. Resumes are not required and will not be reviewed in place of the employment application.

It is the applicant's responsibility to update their online profile with personal data, work experience, education, and certifications, when submitting application(s), failure to do so may result in disqualification.

Applicants must provide a valid email address in order to receive notification of eligibility.

Veterans Preference: Veterans Preference is awarded in accordance with Florida State Statute 295.07. If veteran's preference is being claimed, it must be indicated on the application form and proper documentation, including all forms DD-214 (Member 4) and the applicable FDVA- Veteran's Preference Certification Form(s) in accordance with rule 55A-7.013 - Documentation of Preference Claim, must be submitted with the employment application.

FDVA Certification Forms: Please complete the applicable Veterans' Preference Certification Form(s). Form(s) must be uploaded with your employment application along with acceptable proof of veterans' preference.

Form VP1: VETERANS' PREFERENCE CERTIFICATE

Form VP2: CURRENT MEMBER OF THE RESERVE CERTIFICATION

FORM VP3: UNREMARRIED WIDOW or WIDOWER CERTIFICATE

Selection Preference for City Residents: In accordance with APM 2-02, applicants for classified positions who are City of Miami residents and new hires will receive preference in selection from interview ranking bands provided that any two (2) of the following documents are submitted with the employment application and again at time of interview:

• Utility bill dated within 60 days of the date of submission
• Valid Florida Driver License or State-issued I.D.
• Property Tax Statement dated within 1 year of the date of submission
• Properly executed valid lease agreement
• Homestead Exemption dated within 1 year of the date of submission
• Motor Vehicle Registration dated within 90 days of the date of submission
• Official school records or transcripts, dated within 90 days of the date of submission
• W-2 (or 1099) Tax Form dated within 1 year of the date of submission
  
  

City of Miami residents are granted selection preference over non-City of Miami residents within the same ranking band resulting from an interview process.

Selection Preference: Selection preference within the same ranking band resulting from an interview process will be granted in the following order: 1) preference eligible veterans, 2) active City of Miami employees, 3) City of Miami residents, 4) all others.

OPEN/NON-COMPETITIVE

An Equal Opportunity Employer