CC&B System Administrator - Remote | WFH

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Job Overview

The CC&B System Administrator is a critical role that provides comprehensive support for the Configuration, Implementation, and Management of the Customer Care and Billing (CC&B) system. This position is primarily remote, allowing for flexibility while demanding a strong focus on system performance, security, and user experience. The ideal candidate will work closely with cross-functional teams to ensure optimal operations, implement necessary upgrades, and troubleshoot any issues that arise within the system, supporting the organization's overall objectives in delivering exceptional customer service and operational efficiency.

Job Responsibilities

• Administer and maintain the CC&B system, ensuring it operates at peak performance.
• Implement system upgrades and patches while minimizing disruptions to users.
• Monitor and analyze system performance, performing regular audits and assessments.
• Provide technical support and training to users across the organization.
• Collaborate with IT and other departments to develop strategies for system improvements.
• Troubleshoot system issues, coordinating with vendors or external support as necessary.
• Maintain documentation related to system configurations, processes, and user guides.
• Ensure data integrity and security within the CC&B environment.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience as a System Administrator, preferably with CC&B applications.
• Strong understanding of database management systems and software engineering principles.
• Experience with configuration management and system monitoring tools.
• Excellent problem-solving skills and attention to detail.
• Ability to work collaboratively in a remote environment and communicate effectively.
• Knowledge of industry standards and compliance related to data management.

Technologies & Tools

The CC&B System Administrator will utilize various technologies and tools to manage system performance, including but not limited to Oracle CC&B, SQL for database management, and system monitoring software such as Nagios or SolarWinds. Familiarity with integration tools, as well as advanced knowledge of scripting languages like Python or Shell, is highly regarded. The candidate may also work with collaboration and communication platforms to liaise with remote teams effectively.

Ideal Candidates

The ideal candidate for the CC&B System Administrator position will possess a proactive attitude and a strong analytical mindset, empower team collaboration, and demonstrate solid organizational skills. They should thrive in a remote environment, exhibiting self-discipline and accountability in their work. A passion for technology and a desire to continually improve systems and processes will enhance their contribution to the team. Additionally, excellent communication skills and the ability to translate technical information into actionable insights for non-technical stakeholders are essential qualities for success in this role.