CC&B System Administrator (Remote with Milestone Travel) - 59416711

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Written by AI from the job title and company, not by Cognizant, so some details may not match this job. The employer's own page has the real description.

Overview

The CC&B System Administrator at Cognizant is responsible for the overall management and operational integrity of the Customer Care & Billing (CC&B) system. This role entails ensuring smooth system performance, implementing updates and modifications as necessary, and providing support and troubleshooting for users. The Administrator will collaborate with various teams to assess needs and optimize the system, uphold data integrity, respond to system inquiries, and contribute to projects concerning system improvement. The position is remote but requires occasional travel for milestones and meetings.

Job Responsibilities

• Administer and maintain the CC&B system to ensure optimal performance and reliability.
• Monitor system performance and troubleshoot issues as they arise, implementing fixes promptly.
• Work closely with IT and business units to develop system enhancements and customizations.
• Conduct regular system audits to ensure data integrity and compliance with company policies.
• Provide support and training to users, addressing inquiries and escalating complex issues when necessary.
• Manage system updates, patches, and releases to keep the CC&B environment current.
• Document system processes, workflows, and changes to maintain a comprehensive knowledge base.
• Participate in disaster recovery planning and testing to ensure business continuity.
• Collaborate with external vendors for specialized support and system integrations.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in system administration, specifically within a CC&B environment.
• Proficiency in system management tools and databases, including Oracle and SQL.
• Solid understanding of billing operations and customer service processes.
• Experience with troubleshooting and problem-solving in enterprise software environments.
• Excellent communication skills, both written and verbal, to effectively collaborate with team members and stakeholders.
• Ability to travel occasionally for team meetings and project milestones.

Technologies & Tools

The CC&B System Administrator role utilizes various technologies and tools vital for successful system administration. Key platforms include Oracle CC&B, database management systems (DBMS), SQL for data handling, and monitoring tools to track system performance. Familiarity with enterprise integration solutions and customer service management (CSM) applications will also be of importance in effectively managing interfaces with other systems.

Ideal Candidates

Ideal candidates for the CC&B System Administrator position will possess a blend of technical acumen and interpersonal skills. They should demonstrate a detail-oriented mindset while managing system configurations and troubleshooting errors. A proactive approach to problem-solving and the ability to work independently in a remote environment are crucial. Additionally, strong communication skills and the capacity to collaborate effectively with diverse teams will enhance their ability to drive system improvements and user satisfaction.