Central Station Operator

Company Description Alarmco, Inc. is the oldest and largest privately owned alarm company in Nevada, serving Southern Nevada communities including Las Vegas, Henderson, Boulder City, Primm, and Mesquite. The company provides comprehensive security services and systems, including burglary and fire alarms, card access, casino security, guard services, locksmith services, wireless and radio solutions, and CCTV for both commercial and residential clients. Alarmco operates a fully computerized and automated local Central Station Alarm Monitoring Center, staffed by trained professionals 24/7, 365 days a year. Its Central Station has been UL listed and Factory Mutual approved since 1966 and is recognized as one of the most modern in the security industry. With over 100 long-tenured team members, Alarmco is strongly focused on delivering reliable service and customized, cost-effective security solutions as a leasing company.

Role Description The Central Station Operator is a full-time, on-site role based in Las Vegas, NV. This position is responsible for monitoring alarm and security systems, receiving and evaluating incoming signals, and following established procedures for emergency and non-emergency situations. The operator contacts subscribers, emergency responders, and other designated parties as needed, documents all events accurately, and ensures timely escalation of incidents. Daily tasks include operating computerized monitoring systems, maintaining detailed logs, verifying alarm conditions, and coordinating with field technicians and internal departments. The role also involves adhering to regulatory and company standards, supporting continuous coverage in a 24/7 environment, and contributing to a high level of customer service and system reliability.

Qualifications

• Candidates should possess strong attention to detail, situational awareness, and the ability to follow structured procedures under pressure.
• Candidates should possess proficiency with computers and monitoring software, including data entry, multitasking across screens, and basic troubleshooting skills.
• Candidates should possess clear and professional communication skills for interacting with subscribers, emergency services, and team members by phone and in writing.
• Candidates should possess dependable time management skills and the ability to work shifts, including nights, weekends, and holidays, in a 24/7 environment.
• Candidates should possess strong problem-solving and decision-making skills to assess alarm signals and determine appropriate responses quickly and accurately.
• Previous experience in central station operations, dispatch, call center, security, or related fields is beneficial.
• High school diploma or equivalent is required; additional training or certification in security, public safety, or related areas is beneficial.
• Ability to pass any required background checks and meet licensing requirements applicable to security and monitoring personnel in Nevada.