Claims Trainee

Position Title: Claims Trainee

Start Date: Summer 2027

Position Summary:

This claims trainee offers participants hands-on experience in quality improvement. You have a clear vision of where your career can go. After successful completion of a formal training program, this individual contributor position works under close supervision, and within defined authority limits, to handle and resolve low complexity commercial claims for a specific line of business. Position requires regular communication with customers and insureds.

Responsibilities:

• Develops a working knowledge of commercial insurance and learns to manage an inventory of low complexity claims by successfully completing a formal training program, and following company protocols to verify policy coverage, gather necessary information, maintain appropriate file documentation and authorize disbursements within authority limit.
• Develops ability to contribute to customer satisfaction by interacting professionally and effectively with insureds, claimants and business partners, achieving quality and cycle time standards, providing regular, timely updates and responding promptly to inquiries and requests for information.
• Learns to verify coverage and establish timely and adequate reserves by reviewing and interpreting policy language, estimating potential claim valuation, and following company's claim handling protocols.
• Develops ability to determine liability and compensability by conducting investigations to gather pertinent information, taking statements from insureds, witnesses and working with experts to verify the facts of the claim.
• Learns to work with appropriate internal and external partners, suppliers and experts by identifying and effectively collaborating with necessary resources to facilitate best claim outcomes.
• With manager approval, authorizes claim disbursements within authority limit by determining liability and compensability of the claim, negotiating settlements and escalating to manager as appropriate.
• Develops ability to meet or exceed quality standards on every file by following all company guidelines, achieving quality and cycle time targets, ensuring proper documentation and issuing appropriate claim disbursements.
• Learns to identify and addresses subrogation/salvage opportunities or potential fraud occurrences by evaluating the facts of the claim and making referrals to appropriate Claim, Recovery or SIU resources for further investigation.

Qualifications:

• Strong desire to develop a wide breadth of knowledge and understanding of the commercial insurance industry, products and claims practices.
• Good verbal and written communication skills with the ability to demonstrate empathy while providing exceptional customer service.
• Ability to develop collaborative business relationships with both internal and external partners.
• Analytical mindset with critical thinking skills.
• Strong work ethic, with demonstrated time management and organizational skills.
• Ability to work in a fast-paced, collaborative environment at high levels of productivity.
• Knowledge of Microsoft Office Suite and ability to learn business-related software.
• Ability to manage multiple priorities and adapt to a changing environment.
• Bachelor's degree preferred.
• Ability to obtain and maintain an Insurance Adjuster License, where applicable.

Position Highlights:

• Typically, Supervisor or above.

Compensation:

The compensation for this role is $35,000–$65,000 per year.

Important: The successful application submission for the above role(s) will be conditional to your profile evaluation by our AI system. We can let you know better once you submit your resume.