Clerk I, Cust. Svc. - Customer Service

Overview

Are you a people-focused professional who thrives in a fast-paced environment? Join our team at Logistec’s Port Manatee terminal as a Terminal Customer Service Representative, where you’ll play an important role in keeping daily terminal operations running smoothly.

In this position, you’ll be a key point of contact for truck drivers, customers, and terminal personnel, helping ensure every interaction is handled professionally and efficiently. From checking in drivers and verifying documentation to entering information into our systems and processing transactions accurately, your attention to detail and customer service skills will help keep cargo moving and operations on track. We’re looking for someone who is organized, dependable, communicates effectively, and enjoys being part of a team where every day brings new challenges and opportunities to make a difference.

Take this opportunity and come do great things with us!

What do you gain from being part of Logistec?

• Competitive compensation
• Benefits and 401K
• Opportunities for career growth and development
  
  
  

Responsibilities

What your day looks like as a Customer Service Representative:

• Greet and check in truck drivers arriving at the terminal in a professional and courteous manner.
• Verify driver information, appointments, bills of lading, shipping documents, and other required paperwork.
• Review documentation for accuracy and completeness, identifying and addressing missing or incorrect information.
• Enter and update driver, cargo, and transaction information in the appropriate computer systems.
• Prepare and issue tickets, instructions, and other documentation required for drivers to proceed through the terminal.
• Coordinate with terminal operations, dispatchers, customers, and other internal departments to support efficient truck movements and cargo handling.
• Respond to driver and customer inquiries regarding terminal procedures, appointments, cargo, and documentation, providing timely and helpful assistance.
• Maintain accurate records of truck arrivals and departures, cargo movements, and terminal transactions.
• Process and maintain documentation for inbound and outbound cargo, ensuring records are accurate and up to date.
• Troubleshoot check-in and documentation issues, escalating unresolved concerns to the appropriate personnel.
• Follow company procedures and applicable safety, security, and operational requirements.
• Maintain a clean, organized, and professional customer service area.
• Perform other duties and responsibilities as assigned.
  
  
  

Qualifications

To succeed as a Customer Service Representative you must have:

• High school diploma or GED preferred.
• Previous experience in customer service, administration, logistics, transportation, trucking, warehousing, or terminal operations preferred.
• Must be able to obtain and maintain a valid Transportation Worker Identification Credential (TWIC) card.
• Strong attention to detail and the ability to review documentation for accuracy and completeness.
• Proficiency with computers and the ability to enter and maintain information in databases and operating systems.
• Strong verbal and written communication and interpersonal skills.
• Ability to work effectively with truck drivers, customers, vendors, and terminal personnel.
• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
• Strong organizational, problem-solving, and time-management skills.
• Ability to remain professional, courteous, and customer-focused when handling challenging situations.
• Bilingual in English and Spanish preferred.
  
  
  

Why Join Our Team?

Be part of a team that plays an important role in moving essential goods and supporting maritime commerce. This is an opportunity to put your leadership skills to work, guide a crew, contribute to safe and efficient terminal operations, and build your career in a dynamic, hands-on environment.

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