Client Platform Administrator (Remote Eligible)

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Written by AI from the job title and company, not by Smartsheet, so some details may not match this job. The employer's own page has the real description.

Overview

The Client Platform Administrator at Smartsheet plays a pivotal role in ensuring the seamless operation and administration of client-facing platforms. The individual in this remote-eligible position will be responsible for overseeing system performance, implementing updates, and managing user permissions while facilitating effective communication with clients regarding platform functionalities. This role requires a balance of technical expertise and customer service acuity to enhance user experience and support business objectives.

Job Responsibilities

• Manage and optimize client platforms to ensure performance and reliability.
• Implement software updates and enhancements in collaboration with various teams.
• Administer user access and permissions, ensuring compliance with security protocols.
• Provide technical support to clients, addressing inquiries and resolving issues promptly.
• Monitor system usage and provide feedback for improvements and user training.
• Develop and maintain documentation for system configurations and procedures.
• Collaborate with cross-functional teams to align platform capabilities with business needs.
• Stay current with industry trends and best practices to continually improve platform administration.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in system administration or similar technical roles.
• Strong understanding of client platforms, cloud services, and administration tools.
• Experience with user permissions management and security protocols.
• Excellent problem-solving skills and the ability to communicate technical concepts clearly.
• Proficiency in troubleshooting and diagnosing technical issues.
• Ability to work independently in a remote environment while managing multiple priorities.

Technologies & Tools

The Client Platform Administrator will utilize a variety of technologies and tools including cloud-based platforms, system monitoring software, customer relationship management (CRM) systems, and remote communication tools. Familiarity with scripting languages for automation and reporting, as well as experience with project management software, will enhance the candidate’s effectiveness in this role.

Ideal Candidates

The ideal candidate for the Client Platform Administrator position at Smartsheet exhibits a proactive approach to problem-solving and possesses strong interpersonal skills to effectively communicate with clients and team members. They should be adaptable to change, eager to learn new technologies, and committed to delivering exceptional customer service. An analytical mindset combined with attention to detail and a collaborative spirit will contribute to their success within the organization.