Clinic Practice Manager

Job Title: Clinic Practice Manager

Location: DeWitt, Iowa

Position Type: Full-Time

Clinic: DeWitt Family Practice

We are seeking a highly organized, decisive, and experienced Clinic Practice Manager to oversee the daily operations of our fast-paced, independent, physician-owned family practice clinic. In this role, you will be the operational backbone of our team, supporting 5 medical providers and managing a support staff of 15 employees (including medical assistants, triage nurses, and front office receptionists).

The ideal candidate possesses strong leadership skills, a deep understanding of medical office operations, and a background in clinical care to bridge the gap between administrative needs, business operations, and patient services.

Core Responsibilities

Personnel and HR Management

• Team leadership: Manage, mentor, and schedule a team of 5 medical providers and 15 support staff, including medical assistants (MAs), triage nurses, and front office receptionists.
• Talent acquisition: Handle the employment lifecycle, including hiring, interviewing, onboarding, and termination.
• Benefits administration: Manage employee PTO tracking and facilitate employee enrollment in 401k, flexible spending accounts (FSA), health insurance, and dependent care accounts.
• Policy development: Update and enforce current policies, and write new policies and standard operating procedures (SOPs) for the employee handbook.

Clinical Operations, Scheduling, and Compliance

• Master scheduling: Direct and oversee the scheduling matrix for all 5 providers to maximize daily patient volume while preventing clinical burnout.
• Staff alignment: Ensure the scheduling of the support staff aligns with peak provider hours, lunch blocks, and vacation coverage.
• Workflow optimization: Manage clinical triage, patient flow, and daily operational bottlenecks to ensure excellent patient care.
• Regulatory compliance: Act as the clinic’s primary compliance officer, ensuring strict adherence to HIPAA, OSHA, and labor laws.
• Quality & ACO Reporting: Oversee clinical documentation workflows and monitor quality metrics performance to secure high scores and performance bonuses for our Accountable Care Organization (ACO).

Patient Relations and Quality Control

• Patient experience advocate: Serve as the primary point of contact for resolving patient concerns, billing questions, and service issues with empathy and professionalism.
• Service excellence: Monitor patient feedback and implement customer service standards to maintain high clinic satisfaction scores.

Financial and Facilities Oversight

• Revenue cycle oversight: Supervise the billing department, accounts receivable (AR), and general revenue cycle metrics.
• Accounts payable: Manage and execute the timely payment of clinic bills and vendor invoices.
• IT and infrastructure: Coordinate the maintenance and troubleshooting of clinic internet, computer hardware/software, and phone systems.

Required Experience and Qualifications

To ensure success in this multifaceted role, we require a unique blend of clinical insight and administrative expertise.

• Clinical Experience (Required): Minimum of 5 years working in a direct clinical role (e.g., Medical Assistant, Nurse, or clinical coordinator). First-hand knowledge of triage, clinical workflows, and patient care is essential to managing our back-office team effectively.
• Administrative Experience: 3+ years of supervisory or management experience in a medical office environment, with proven exposure to medical billing/AR and clinic scheduling.
• Preferred Degrees:
• Bachelor’s Degree in Healthcare Administration, Business Administration, or a related field is highly preferred.
• An Associate’s Degree in Nursing (ADN), BSN, or a Medical Assisting diploma combined with significant management experience will also be considered.
• Certifications (Plus): Certified Professional Practice Manager (CPPM) or Certified Medical Practice Executive (CMPE) is a strong plus.

Key Skills and Competencies

• Deep operational knowledge of Electronic Health Records (EHR) and practice management software.  
• Strong financial acumen with the ability to read aging accounts receivable (AR) reports.
• Excellent conflict resolution, communication, and interpersonal skills.
• High adaptability to handle both technical IT troubleshooting and compassionate patient interactions.

What We Offer

• Competitive salary based on experience, $60,000-$85,000
• Comprehensive benefits package (401k, FSA, Dependent Care, Health Insurance)
• Generous Paid Time Off (PTO)
• Professional development opportunities
• A private clinic setting with a stable daytime schedule
• A close-knit, family culture 
• Patient-first focus
• The ability to see the direct, positive impact of your leadership everyday

Why Join Our Independent Practice?

Tired of corporate healthcare bureaucracy and endless committee meetings? We are a private, physician-owned, independent family practice. Here, your voice is heard, your decisions make an immediate impact, and you will work directly with our providers without the corporate red tape. We value local patient care, staff well-being, and a healthy work-life balance over corporate metrics.