Cloud and IT Support Administrator/Engineer - Hampton VA with Security Clearance

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Job Overview

The Cloud and IT Support Administrator/Engineer at Immersive Wisdom will be responsible for providing comprehensive support for cloud-based services and IT infrastructure. The ideal candidate will ensure system reliability and data security while assisting users with their technical issues. Additionally, the position requires active participation in system enhancements, cloud resource management, and ensuring compliance with industry standards. This role is critical in maintaining seamless operations and optimizing service delivery to our clients, all while upholding the necessary security clearances relevant to the position.

Job Responsibilities

• Manage and maintain cloud infrastructure, ensuring system uptime and performance.
• Provide technical support and troubleshooting for hardware, software, and network issues.
• Assist with the deployment and management of cloud applications and systems.
• Implement and manage security protocols and ensure compliance with applicable regulations.
• Collaborate with teams to develop and improve IT processes and tools.
• Monitor system performance, perform regular backups, and ensure data integrity.
• Document technical processes, procedures, and update user manuals as needed.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT support, with a focus on cloud environments.
• Proven experience with cloud services such as AWS, Azure, or Google Cloud Platform.
• Strong knowledge of networking principles and security best practices.
• Effective problem-solving skills and ability to work well under pressure.
• Current security clearance and familiarity with government contracting requirements.
• Relevant certifications such as CompTIA Cloud+, AWS Certified Solutions Architect, or Microsoft Certified: Azure Administrator Associate are preferred.

Technologies & Tools

The Cloud and IT Support Administrator/Engineer will work with a variety of technologies and tools including cloud platforms such as Amazon Web Services (AWS) and Microsoft Azure, virtualization tools like VMware, and network monitoring software. Familiarity with ticketing systems, Active Directory, and collaboration tools such as Microsoft 365 and Slack will also be essential for streamlined communication and management of IT operations.

Ideal Candidates

The ideal candidate for this position will possess exceptional analytical skills and a proactive approach to problem-solving. Strong communication abilities are crucial, as this role requires collaboration across various teams. Candidates should also demonstrate a commitment to continuous learning and adaptability in a rapidly evolving technological landscape. A customer-focused mindset and the ability to handle sensitive information with discretion will further enhance the effectiveness of the potential candidate, making them an excellent fit for Immersive Wisdom's culture and mission.