Cloud Operations and Support Engineer

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Written by AI from the job title and company, not by Dedicated Tech Services, Inc., so some details may not match this job. The employer's own page has the real description.

Job Overview

Dedicated Tech Services, Inc. is seeking a knowledgeable and proactive Cloud Operations and Support Engineer to join our team. In this role, you will be responsible for ensuring the performance, reliability, and stability of our cloud infrastructure. You will work closely with IT and development teams to support operations, troubleshoot issues, and implement solutions that enhance our services while providing excellent customer support. Your expertise will contribute to the optimization of cloud resources and the improvement of processes and workflows.

Job Responsibilities

• Monitor and maintain cloud infrastructure to ensure high availability and performance.
• Provide technical support for cloud services, addressing and resolving user-reported issues.
• Perform routine audits of systems and software to ensure compliance with company policies.
• Collaborate with development teams to design, implement, and roll out cloud-based solutions.
• Implement and maintain backup and disaster recovery solutions in cloud environments.
• Document processes, configurations, and troubleshooting steps to enhance knowledge sharing.
• Participate in on-call support rotation, providing after-hours support as necessary.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in cloud operations, support, or a related role.
• Strong understanding of cloud platforms such as AWS, Azure, or Google Cloud.
• Proficiency in scripting and automation using tools like Python, Bash, or PowerShell.
• Familiarity with containerization and orchestration technologies (e.g., Docker, Kubernetes).
• Experience with monitoring and logging tools (e.g., CloudWatch, Prometheus).
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and ability to work collaboratively in a team environment.

Technologies & Tools

The Cloud Operations and Support Engineer position utilizes a variety of technologies and tools critical for cloud management and operations. Key technologies include Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), and container orchestration tools like Kubernetes. Familiarity with automation tools such as Terraform or Ansible is also beneficial, along with proficiency in monitoring tools like Splunk, Datadog, or New Relic. A strong foundation in networking concepts and systems administration practices will contribute to the effectiveness of cloud service management.

Ideal Candidates

The ideal candidate for the Cloud Operations and Support Engineer position embodies a blend of technical expertise and strong interpersonal skills. They are proactive problem solvers who thrive in a fast-paced environment and can adapt quickly to changing technologies and business needs. A commitment to continuous learning and improvement is essential, as well as the ability to work well under pressure while maintaining a focus on customer satisfaction. Team-oriented individuals who bring a positive attitude and excellent communication abilities will excel in our collaborative culture at Dedicated Tech Services, Inc.