Cloud Support Administrator

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Written by AI from the job title and company, not by BSC Analytics, so some details may not match this job. The employer's own page has the real description.

Overview

The Cloud Support Administrator at BSC Analytics will play a pivotal role in ensuring the seamless operation of our cloud environments. This position is responsible for monitoring, maintaining, and troubleshooting cloud services while providing exceptional support to our internal teams and clients. The ideal candidate will leverage their technical expertise to enhance system performance, assist in the implementation of cloud solutions, and facilitate a proactive approach to cloud management, ultimately contributing to the overall efficiency and reliability of our cloud infrastructure.

Job Responsibilities

• Monitor cloud systems for performance, availability, and security issues, responding promptly to alerts and incidents.
• Provide technical support and troubleshooting for cloud applications and services to internal teams and clients.
• Assist in the deployment and configuration of cloud resources, ensuring best practices are followed.
• Document support processes and create knowledge base articles for repeatable tasks and solutions.
• Collaborate with engineering teams to define, maintain, and improve cloud infrastructure standards.
• Manage permissions and access controls for cloud resources, ensuring compliance with security policies.
• Participate in on-call rotation to provide after-hours support as needed.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in cloud administration, with familiarity in platforms such as AWS, Azure, or Google Cloud.
• Strong understanding of networking, security, and best practices in cloud environments.
• Experience with scripting languages such as Python, Bash, or similar.
• Excellent problem-solving skills and attention to detail.
• Outstanding verbal and written communication capabilities.
• Ability to work collaboratively within a team and across departments.

Technologies & Tools

The Cloud Support Administrator will work with a variety of advanced technologies and tools, including cloud service platforms like Amazon Web Services (AWS), Microsoft Azure, and Google Cloud. Familiarity with Infrastructure as Code (IaC) tools such as Terraform or AWS CloudFormation, along with knowledge of monitoring tools like CloudWatch or Azure Monitor, is essential. Additionally, experience with ticketing systems and remote support tools will be valuable in this role.

Ideal Candidates

Ideal candidates for the Cloud Support Administrator position will possess a strong technical acumen coupled with a proactive and analytical mindset. They should demonstrate exceptional communication skills that enable clear interaction with both technical and non-technical stakeholders. Successful candidates will exhibit a commitment to continuous learning and improvement, displaying adaptability in rapidly changing environments. A collaborative spirit and a strong sense of ownership over tasks and processes will further enhance their fit for BSC Analytics.