Cloud Support Engineer AWS/Azure

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Written by AI from the job title and company, not by ivision, so some details may not match this job. The employer's own page has the real description.

Overview

The Cloud Support Engineer (AWS/Azure) at ivision will be responsible for providing exceptional technical support and expertise to clients utilizing cloud services. This role requires the ability to troubleshoot, diagnose, and resolve issues related to cloud infrastructure and services on both Amazon Web Services (AWS) and Microsoft Azure platforms. The successful candidate will collaborate with cross-functional teams to ensure optimal cloud performance, security, and client satisfaction while contributing to continuous improvement initiatives in cloud support processes.

Job Responsibilities

• Provide technical support and expertise to clients utilizing AWS and Azure cloud services.
• Actively troubleshoot and resolve issues related to cloud infrastructure and applications.
• Monitor system performance and recommend enhancements to improve reliability and efficiency.
• Collaborate with development and operations teams to support cloud deployments and migrations.
• Document troubleshooting steps, solutions, and procedures in the knowledge base.
• Assist clients in implementing best practices for cloud security and governance.
• Participate in the development and execution of automated solutions to streamline support tasks.
• Stay updated on industry trends and advancements in cloud technologies, specifically AWS and Azure.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in cloud support or a related role with a focus on AWS and Azure.
• Strong understanding of cloud computing concepts and technologies.
• Proficiency in troubleshooting networking, infrastructure, and application issues.
• Experience with scripting languages (such as Python, Bash, or PowerShell) for automation tasks.
• Familiarity with containerization and orchestration tools, such as Docker and Kubernetes.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, with an aptitude for client-facing roles.

Technologies & Tools

The Cloud Support Engineer will work with a variety of technologies and tools including AWS Management Console, Azure Portal, Terraform for infrastructure as code, monitoring tools such as CloudWatch and Azure Monitor, as well as ticketing systems such as ServiceNow or Jira. Familiarity with CI/CD pipelines and DevOps practices will also be beneficial for the role.

Ideal Candidates

Ideal candidates will possess a strong teamwork ethic and demonstrate a passion for continuous learning in the fast-paced cloud computing landscape. They should exhibit proactive problem-solving capabilities, a client-centric approach to support, and a keen ability to communicate complex technical information effectively. Additionally, adaptability and resilience in managing multiple tasks and priorities will be key traits for achieving success in this role at ivision.