Cloud Support Engineer, GSC (Afternoon Shift)

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Written by AI from the job title and company, not by Ollion, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Cloud Support Engineer at Ollion will play a critical role in maintaining and enhancing our cloud-based systems while providing exceptional technical support to our customers. This position entails diagnosing and resolving issues related to cloud environments, offering proactive solutions, and collaborating with cross-functional teams to ensure seamless operation of our services. The successful candidate will work the afternoon shift, ensuring that our clients receive support across different time zones and maintaining high service levels.

Job Responsibilities

• Provide technical support for cloud infrastructure, applications, and services.
• Respond to customer inquiries and troubleshoot issues related to cloud environments.
• Document and track troubleshooting steps, resolutions, and recurring issues.
• Collaborate with engineering teams to identify root causes and implement improvements.
• Participate in on-call rotation and provide after-hours support as required.
• Conduct regular system monitoring and health checks to ensure optimal performance.
• Assist in the deployment and configuration of cloud resources and services.
• Provide customer training and guidance on cloud services and best practices.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in cloud support or a similar technical role.
• Strong understanding of cloud platforms such as AWS, Azure, or Google Cloud.
• Proficiency in networking concepts and troubleshooting.
• Experience with automation tools such as Terraform or CloudFormation.
• Effective communication skills, both written and verbal, with an ability to explain complex issues.
• Strong analytical and problem-solving skills.

Technologies & Tools

The Cloud Support Engineer will utilize various technologies and tools, including cloud management platforms (AWS, Azure, Google Cloud), monitoring tools (Datadog, Prometheus), configuration management tools (Ansible, Chef), and scripting languages (Python, Bash) to effectively execute their responsibilities. Familiarity with databases and container orchestration tools (such as Docker and Kubernetes) will also be beneficial in performing job duties efficiently.

Ideal Candidates

Ideal candidates for the Cloud Support Engineer position are proactive, self-motivated individuals who thrive in a fast-paced environment. They possess a keen attention to detail and a commitment to delivering high-quality service. Strong interpersonal skills are essential, as the role requires regular interaction with clients and team members. A passion for technology and continuous learning is crucial, as the candidate will be expected to stay current with emerging cloud technologies and industry trends.