Cloud Support Engineer, GSC (Graveyard Shift)

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Written by AI from the job title and company, not by Ollion, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Cloud Support Engineer at Ollion, particularly during the graveyard shift, plays a critical role in ensuring the reliability and performance of our cloud-based services. This position requires a proactive individual capable of troubleshooting complex issues, providing exceptional technical support, and collaborating with various teams to enhance service delivery. The Cloud Support Engineer will also be involved in documentation and process improvement initiatives aimed at increasing operational efficiency.

Job Responsibilities

• Provide technical support to customers experiencing issues with cloud services.
• Diagnose and troubleshoot software and hardware problems related to cloud infrastructure.
• Collaborate with engineering teams to identify root causes and implement solutions.
• Ensure effective escalations of unresolved issues to the appropriate support teams.
• Document troubleshooting processes, resolutions, and customer interactions for future reference.
• Monitor system performance and respond to alerts, ensuring high availability of services.
• Participate in on-call rotation and provide after-hours support as necessary.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in a technical support or engineering role, preferably in a cloud environment.
• Strong understanding of cloud computing concepts and services (AWS, Azure, GCP).
• Proficiency in scripting languages such as Python, Bash, or PowerShell.
• Experience with networking concepts including VPC, DNS, and Load Balancers.
• Excellent problem-solving skills and ability to work under pressure.
• Strong communication skills, both verbal and written.

Technologies & Tools

The Cloud Support Engineer will utilize a variety of technologies and tools, including customer relationship management (CRM) systems, cloud service management platforms, and monitoring tools such as Nagios or Grafana. Familiarity with configuration management tools like Ansible or Terraform is also advantageous, along with standard ticketing systems for issue tracking and resolution.

Ideal Candidates

The ideal candidate for the Cloud Support Engineer position is someone who exhibits a strong analytical mindset and a passion for technology. They thrive in a fast-paced environment, adapt quickly to changing priorities, and possess excellent interpersonal skills to communicate effectively with both technical and non-technical stakeholders. A commitment to continuous learning and improvement, alongside the ability to work collaboratively in team settings, will further enhance their fit for this role.