Cloud Support Engineer

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by Oracle, so some details may not match this job. The employer's own page has the real description.

Overview

The Cloud Support Engineer at Oracle is a key player in delivering exceptional support services to our cloud customers. This role involves troubleshooting, diagnosing, and resolving technical queries related to Oracle Cloud solutions. The Cloud Support Engineer collaborates with various teams to enhance service reliability and performance, ensuring customer satisfaction and retention. Their expertise not only addresses immediate technical challenges but also contributes to the continuous improvement of cloud services, enabling users to maximize the value of their cloud investments.

Job Responsibilities

• Provide timely and effective support for Oracle Cloud products and services, ensuring a high level of customer satisfaction.
• Diagnose and resolve technical issues, including installation, configuration, and operational problems.
• Collaborate with development and product management teams to communicate customer feedback and product improvements.
• Document troubleshooting steps and solutions in the support ticketing system for future reference.
• Assist in the creation of technical guides and customer-facing documentation to enhance the user experience.
• Proactively monitor cloud systems and applications, identifying opportunities for improvement and optimization.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in technical support, preferably in cloud technologies.
• Strong proficiency in Linux/Unix operating systems and related scripting languages.
• Familiarity with Oracle Cloud infrastructure and services.
• Excellent problem-solving and analytical skills, with a customer-oriented approach.
• Effective communication and interpersonal skills, with the ability to convey complex information clearly.

Technologies & Tools

The Cloud Support Engineer will work with various technologies and tools including Oracle Cloud Infrastructure (OCI), Oracle Autonomous Database, SQL, and configuration management tools. Familiarity with monitoring tools, log analysis software, and cloud service management platforms is also crucial. Knowledge of DevOps practices andCI/CD tools will be beneficial in streamlining support and service efficiency.

Ideal Candidates

Ideal candidates for the Cloud Support Engineer role are proactive, detail-oriented individuals who thrive in a dynamic and fast-paced environment. They possess a strong technical foundation coupled with a passion for customer service and satisfaction. A collaborative mindset, the ability to navigate complex issues, and a commitment to driving continuous improvement are essential traits. Successful candidates exhibit adaptability and resilience, ensuring they can effectively tackle challenges and contribute positively to the Oracle team.