Cloud Support Engineer Spring Co-Op

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Written by AI from the job title and company, not by Pegasystems, so some details may not match this job. The employer's own page has the real description.

Position Overview

As a Cloud Support Engineer Spring Co-Op at Pegasystems, you will engage in hands-on support of our cloud-based products, addressing technical issues while providing exceptional service to our clients. This role will involve troubleshooting, documentation, and collaboration with technical teams to enhance product functionalities and improve overall client satisfaction. You will gain valuable experience in cloud technologies as well as develop strong problem-solving skills in a fast-paced, innovative environment.

Job Responsibilities

• Provide first-level support for customer queries related to Pega Cloud services.
• Troubleshoot and resolve issues reported by clients through various communication channels.
• Document findings and solutions in a systematic manner to enhance knowledge management.
• Collaborate with engineering and product teams to convey customer feedback and drive improvements.
• Assist in the development and updating of support documentation and training materials.
• Participate in testing of new product releases and features to ensure performance and functionality.

Qualifications

• Pursuing a Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Some prior experience in technical support or a related field through internships or academic projects preferred.
• Basic understanding of cloud computing concepts and technologies.
• Strong analytical and troubleshooting skills with attention to detail.
• Proficiency in at least one programming language, such as Java, Python, or C++.
• Excellent communication skills, both verbal and written, with a customer-focused approach.

Technologies & Tools

In this position, you will work with various technologies and tools including cloud platforms such as AWS or Azure, ticketing systems for issue tracking, monitoring and logging tools, and collaboration software such as JIRA and Confluence. Familiarity with these tools will enhance your ability to effectively support clients and enable efficient team collaboration.

Ideal Candidates

The ideal candidates for this position will demonstrate a blend of technical aptitude and interpersonal skills. You should be proactive, eager to learn, and capable of working independently as well as in a team environment. Candidates with a strong passion for cloud technologies and a commitment to high-quality service will thrive in this role.