Cloud System Engineer

Title: Cloud System Engineer

Location: Hybrid in Richmond, Va

PR: 40-45

Job Type: Contract to Hire

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.

Job Description

The Cloud Systems Engineer will provide hands-on support for a robust Microsoft Azure environment supporting a highly available, high-volume ecommerce and offers platform. Working under the Cloud Infrastructure Manager, this engineer will operate, maintain, secure, troubleshoot, and optimize an established Azure environment supporting multiple applications and services. The Cloud Infrastructure Manager will continue to own overall infrastructure architecture and design. This role is best suited for someone with practical experience managing Azure services in production. The ideal candidate understands how the different pieces of an enterprise Azure environment work together and can troubleshoot issues across infrastructure and application environments. This is a hybrid role with onsite expectations on Tuesdays and Thursdays. Key Responsibilities Operate, maintain, and troubleshoot Microsoft Azure infrastructure supporting business-critical production applications. Manage and support Azure Platform as a Service offerings, Azure SQL databases, and other cloud-based Azure infrastructure services. Monitor platform availability, performance, capacity, and overall infrastructure health. Support Azure networking, including virtual networks, DNS, routing, load balancing, firewalls, connectivity, and related services. Manage identity and access, permissions, security controls, secrets, and certificates within the Azure environment. Support Azure DevOps pipelines and CI/CD processes, including troubleshooting infrastructure-related deployment issues. Partner with application development teams across development, testing, deployment, and production environments. Implement and maintain monitoring, logging, alerting, and observability capabilities. Participate in production incident response, root-cause analysis, troubleshooting, and remediation. Support backup, disaster recovery, resiliency, and business continuity requirements. Partner with Information Security on vulnerability remediation, security standards, and compliance requirements. Support Azure governance, resource management, performance optimization, and cost management. Identify opportunities to improve infrastructure reliability, automation, performance, and operational efficiency. Maintain clear infrastructure and operational documentation. Collaborate across application development, data, cloud infrastructure, security, and IT Operations teams.

Required Skills & Experience

Strong hands-on experience supporting and managing Microsoft Azure infrastructure in a production environment. Experience operating a robust Azure environment supporting multiple applications and services. Hands-on experience with Azure Platform as a Service offerings and Azure SQL databases. Strong cloud infrastructure troubleshooting and operational support experience. Working knowledge of Azure networking, including virtual networks, DNS, routing, load balancing, firewalls, and connectivity. Experience with Azure identity and access management, permissions, security controls, and secrets or certificate management. Experience with Azure DevOps for CI/CD and supporting deployment pipelines. Experience with infrastructure automation and/or Infrastructure as Code. Experience with monitoring, logging, alerting, and observability within cloud environments. Experience supporting backup, disaster recovery, resiliency, and business continuity. Understanding of cloud security, vulnerability remediation, and compliance practices. Experience troubleshooting production issues across infrastructure and application environments.

Nice to Have Skills & Experience

Experience supporting ecommerce, transactional, or other high-volume customer-facing applications. Experience with Terraform, Bicep, Ansible, or comparable infrastructure automation technologies. Experience with Azure Kubernetes Service (AKS), Docker, or other container technologies. Experience with Azure Monitor, Datadog, Dynatrace, Splunk, or comparable monitoring and observability platforms. Scripting experience with PowerShell, Python, and/or Bash. Experience supporting custom-built enterprise applications and internal software engineering teams. Experience with Azure governance and cloud cost optimization. Familiarity with modern web application environments.