Community Health Navigator

About Our Client:

This organization operates within the healthcare sector, focusing on addressing challenges related to patient care coordination and support for community health members. It aims to improve health outcomes by providing a care model that connects members with necessary resources and supports their engagement throughout the care process.

About the Opportunity:

The COMMUNITY HEALTH NAVIGATOR role is designed to engage and support community members by enrolling them in a care program and managing a caseload. The position plays a critical role in building trust with members, assessing their needs, and helping them overcome barriers to care. This role directly contributes to the organization’s mission by facilitating access to health services and improving member health outcomes through personalized support.

Responsibilities:

• Conduct outreach via phone and in-person to enroll members in the care model
• Manage a caseload of 80-120 members, providing coverage during absences or increased workload
• Assess member needs including social determinants of health to create individualized care plans
• Establish trusting relationships and ensure timely follow-through
• Educate members on health activities and support them through challenges
• Help members progress steadily to overcome care barriers
• Coordinate referrals and support scheduling and attendance of appointments
• Organize and prioritize workload to meet monthly goals and daily metrics
• Use multiple outreach channels including phone, text, email, and in-person visits
• Connect members to community and health resources, including transportation assistance
• Maintain professional boundaries and confidentiality; consult multidisciplinary team as needed
• Document member interactions and update care plans promptly
• Comply with HIPAA and confidentiality standards
• Adapt to change and collaborate independently and as part of a team
• Represent the program respectfully in community interactions

Requirements:

• Solutions-oriented with ability to find or create paths forward
• Strong verbal and written communication skills
• Comfortable learning and troubleshooting technology
• Self-motivated to manage a remote caseload independently
• Committed to team collaboration including attending in-person meetings
• At least 18 years old
• Available Monday–Friday during business hours
• If field-based, valid driver’s license, insurance, and reliable transportation required
• Pass pre-employment drug screening and background check
• Compliance with HIPAA and confidentiality regulations
• Ability to use technology-based tools daily
• Ability to occasionally lift and carry up to 25 pounds

Pay Range and Compensation Package:

• The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors.

Benefits & Perks:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Savings with Company Match
• Paid Family and Medical Leave

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.