Community Manager

This employer is seeking a dedicated Community Manager to establish and lead their customer engagement strategy. The successful candidate will be responsible for building an owned community presence, managing brand reputation across review platforms, and fostering relationships with key industry advocates.

The Role

• Research and map online spaces where customers are active to inform community strategy and platform roadmaps.

• Launch and manage owned community platforms, including daily moderation, engagement, and reporting on sentiment and retention metrics.

• Oversee the brand’s reputation on third-party review sites and ensure customer feedback is effectively channeled to internal product and support teams.

• Identify and cultivate relationships with thought leaders and creators to develop influencer partnerships.

What You'll Need

• 5–7 years of experience in strategy- and execution-heavy community roles, including building strategies from an ambiguous starting point.

• Proven track record of managing brand reputation on professional review sites and establishing moderation workflows.

• Strong written communication skills with the ability to handle sensitive or difficult public conversations with sound judgment.

• A degree in marketing, journalism, communications, or business, or equivalent professional experience.

What's On Offer

• Annual salary of $89,100 – $114,500, depending on location and experience.

• Eligibility for variable compensation and equity participation.

• Comprehensive health, dental, and vision coverage, including parental leave and flexible paid time off.

• Remote work support, including a home office setup allowance and monthly reimbursements.

Apply via Haystack today!