Community Manager

This employer is a rapidly growing technology company focused on securing cloud and AI applications. They are seeking a Community Manager to build and nurture their user community.

The Role

• Design and implement programs to help customers succeed with the platform, troubleshoot issues, and discover new use cases.

• Foster customer-to-customer engagement by building programs that encourage active participation and sharing of best practices.

• Establish feedback loops for customers to share product ideas and influence future development.

• Develop strategies to scale self-service and peer support, recognizing and celebrating top contributors.

• Track, measure, and analyze community engagement data to demonstrate value and inform business decisions.

What You'll Need

• 3+ years of experience building customer and community-related programs, with familiarity with community platforms like Slack.

• 5 years of experience working in the technology sector.

• Strong communication skills and a welcoming presence, with a proven ability to connect with users.

• Experience working cross-functionally with product, engineering, and customer success teams.

What's On Offer

• Annual salary of $136,000 – $185,000 USD.

• Opportunity to work with a leading player in a massive and growing market.

• Freedom to think creatively and contribute to significant growth.

• A culture that values world-class talent and innovation.

Apply via Haystack today!