Computer Support Specialist II - Remote - Atlanta

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Written by AI from the job title and company, not by Dunhill Professional Search & Government Solutions, so some details may not match this job. The employer's own page has the real description.

Job Overview

Dunhill Professional Search & Government Solutions is seeking a dedicated and technically proficient Computer Support Specialist II to join our team remotely from Atlanta. The ideal candidate will be responsible for providing advanced technical support to end-users, troubleshooting a variety of hardware and software issues, and ensuring seamless operation of computer systems within the organization. This role involves not only resolving immediate technical concerns but also contributing to ongoing projects aimed at improving IT service quality and user satisfaction.

Job Responsibilities

• Provide exceptional support to end-users through troubleshooting and resolving technical issues across various platforms.
• Install, configure, and maintain computer hardware, software, and peripheral devices.
• Document technical procedures and user instructions to enhance team knowledge and user experiences.
• Collaborate with IT team members to facilitate smooth system upgrades and installations.
• Monitor system performance and conduct regular maintenance checks to ensure optimal functionality.
• Assist in training and onboarding new staff members on IT procedures and policies.
• Maintain accurate records of support requests and resolutions in the ticketing system.
• Stay updated with the latest technology trends and tools relevant to the role.

Qualifications

• Associate degree in Information Technology, Computer Science, or a related field; Bachelor's degree preferred.
• A minimum of 3 years of experience in technical support or a related role.
• Proficient knowledge of computer systems, mobile devices, and other tech products.
• Strong problem-solving skills and ability to troubleshoot hardware and software issues effectively.
• Excellent verbal and written communication skills to convey technical information to non-technical users.
• Experience with remote desktop applications and help desk software.

Technologies & Tools

The Computer Support Specialist II will work with various technologies and tools, including but not limited to Microsoft Windows and Office Suite, MacOS, Linux operating systems, remote desktop utilities, and ticketing systems such as JIRA or ServiceNow. Familiarity with Active Directory, Networking Basics, and cybersecurity principles will also be essential in maintaining a secure and efficient IT environment.

Ideal Candidates

The ideal candidate for the Computer Support Specialist II position possesses a proactive attitude, a strong dedication to customer service, and a knack for problem-solving. They should demonstrate a keen attention to detail, an ability to work independently as well as part of a team, and a commitment to ongoing learning and professional growth within the IT field. Patience, adaptability, and effective communication skills will be critical in this dynamic role, allowing the specialist to succeed in a fast-paced remote work environment.