Consumer Access Specialist Call Center Position

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Consumer Access Specialist – Call Center Position based in the United States.

In this fully remote role, you will serve as a key point of contact for patients navigating the financial and administrative aspects of their healthcare journey. You will handle a high volume of inbound and outbound calls, helping patients understand their financial responsibilities, insurance coverage, and available payment options. Working in a fast-paced healthcare call center, you will support accurate patient registration, insurance verification, pre-authorization, and payment processing. You will collaborate with clinical teams, insurance providers, and internal departments to ensure patients receive timely information and coordinated support. Your ability to communicate with empathy, maintain accurate records, and manage sensitive financial conversations will directly contribute to a positive patient experience. This opportunity is ideal for a customer-focused professional who thrives in a structured environment and wants to make a meaningful difference in healthcare access.