Contact Center Customer Service Representative (Part-Time) at MCI in Savannah, GA

Job Description

About this kind of role

What a Contact Center Customer Service Representative (Part-Time) usually does. The employer's own details are in the listing.

Typically does: Responds to customer inquiries via phone, email, or chat, providing information and resolving issues. Processes orders, handles complaints, and assists customers with product selection or service requests. Documents interactions and escalates complex problems to appropriate teams. Maintains a positive and professional demeanor while adhering to company policies and procedures.

Tools and skills: Proficiency in customer relationship management (CRM) software, Microsoft Office Suite, and strong typing skills are generally required, alongside excellent communication and problem-solving abilities.

Good fit for: Individuals who enjoy helping others, possess strong interpersonal skills, and thrive in a fast-paced environment often find success in this role.

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